Contact Center Representative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

If you are passionate about making a difference in the lives of others, you'll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Our Contact Center Bankers :

Help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.

Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education.

Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.

What's in it for you :

The foundation you need to start your career in banking - a skillset you can use to improve customer's lives by helping them make better financial decisions.

Comprehensive and ongoing training that provides you with opportunities to learn and grow.

Ongoing feedback/coaching, mentoring and development from leaders that care.

Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.

Who we are :

Our Core Values define our culture. Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better.

We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way.

An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/JD Power)

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

High school diploma or GED

Onboarding includes three weeks' instructor led and two to four weeks on-the-job training

Ability to accurately observe stable and scrolling on-screen text and images

Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone

Ability to operate a keyboard and mouse to type and make on-screen selections

Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

Must test on to confirm download speed or provide documentation from provider

Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

Skills and Competencies

Ability to adhere to policies, procedures, and guidelines

Ability to recommend different products and services to customers

Ability to multi-task and work in a fast-paced environment

Ability to solve problems

Ability to work a flexible schedule which includes all hours of the contact center

Basic computer skills with the ability to navigate various systems

Effective time management skills

Excellent communication skills (verbal and written)

General knowledge of basic banking, electronic banking and/or credit card services

Preferences

One (1) year customer service or production experience

Start here, go anywhere Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career

Mandatory Onsite Training (7 weeks):

Monday – Friday | 8:00 AM – 5:00 PM CST

Full attendance is required during this training period.

Post-Training Work Schedule:

Monday – Friday (In-office): 10:00 AM – 7:00 PM CST

One weekday off (Tuesday, Wednesday, or Thursday) based on business needs

Weekend (Remote): Every Saturday or Sunday | 10:00 AM – 7:00 PM CST

Position Type Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $37,440.00 USD

Median: $43,320.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details Perimeter Hill

Location: Nashville, Tennessee

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.