Call Center Representative

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Job Description:

Summary
The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

This is a remote call center position

4 weeks of remote training starting Monday, December 8, 2025
 

Mandatory - Must be open to working all shifts - 1st, 2nd and 3rd shift and weekend hours. You will be given your schedule during training. Schedules are based on business needs. This is a 24 hour call center

Pay is $17.00/hr - paid weekly

Essential Functions

• CUSTOMER SERVICE:
  Assist customers who are experiencing a vehicle breakdown
  Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
  Improve the quality and consistency of customer communications and ensure customer's expectations are met
  Drive improvement of Customer Satisfaction Index (CSI) scores
• WORK FLOW MANAGEMENT:
  Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
  Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units
  Coordinate outside repair with vendors and customers
• ADMINISTRATIVE:
  Effectively handle all incoming calls and follow up calls
  Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc…
  All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

• Performs other duties as assigned
• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily
• The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays

Skills and Abilities

• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
• Strong verbal and written communication skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
• Ability to work independently and as a member of a team
• Detail oriented with excellent follow-up practices
• Apply effective phone skills
• Ability to work in a fast paced environment with occasional process changes.
  Embrace change and growth as the call center is growing at a rapid pace.

Qualifications

• H.S. diploma/GED required
• Three (3) years or more in Customer Service with issues resolution required

Travel
None

DOT Regulated
No

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Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through 

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Current Employees:

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