Certified Medical Assistant

Thank you for considering a career at Bon Secours Mercy Health

Scheduled Weekly Hours:

Work Shift:

Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery?   

Welcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier.  

As a PRN or "as needed" Urgent Care team member, you will enjoy contributing 12 hour shifts, including weekend availability allowing yourself plenty of time for friends, family, and self-care  

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.  

Apply today to learn more about joining a team that is changing the way urgent care is delivered Be part of our growing organization that will deliver customer-centric care with the dedicated support of Bon Secours Urgent Care in Charlottesville, Virginia market 

WHY you should join our Team: 

Easy: Bon Secours Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance. 

Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences. 

Connected: We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care. 

Certified Medical Assistant – Bon Secours Urgent Care – Virginia Beach

The Certified Medical Assistant - Urgent Care is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient's chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines

Essential Job Functions

• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.

• Identifies significant changes in patient condition through data collection and reports them to the provider. 

• Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.

• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.

• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs. 

• Show patients to examination rooms and prepare them for the physician. 

• Travels to other facilities for BSMH providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.  

• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

• Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit. 

• Documents in electronic medical records (EMR) accurately and appropriately. 

• Manages in basket messages in the electronic health record (EHR) under the Provider's verbatim instructions. 

• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).

• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.

• Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs, and diagnostic tests, disposing of contaminated supplies, etc.

• Actively participate in ongoing training per Bon Secours Mercy Health and market recommendations.

Licensing/Certification

Active Medical Assisting certification from one of the following (required):

• Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NCRMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care)

Education

High School/GED (required)

Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)

In South Carolina (completion of one of the below is required

Work Experience

Completion of externship or clinical lab training (preferred)

1 year of recent Medical Assisting experience (preferred)

Skills

• Record patients' medical history, vital statistics, or information such as test results in medical records.

• Interview patients to obtain medical information and measure their vital signs, weight, and height. 

• Prepare and administer medications as directed by a physician. 

• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

• Provide authorized prescription and drug refill information for pharmacies as directed by provider. 

• Explain treatment procedures, medications, diets, or physicians' instructions to patients. 

• Clean and sterilize instruments and dispose of contaminated supplies. 

• Perform routine laboratory tests and sample analyses.  

• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. 

• Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds. 

• Strong oral and written communication skills

• Ability to collaboratively work with patients, families, and teams within a high-volume environment. 

• Medical terminology

• Attention to detail

• Ability to multitask

• Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR a), a) and a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team