Desktop Support

Firm Overview:

Cantor Fitzgerald is a diversified company primarily specializing in financial and real estate services for institutional and corporate customers operating in the global financial and commercial real estate markets. Since 1945, we have successfully built a well-capitalized business across multiple business lines, with numerous market-leading financial services and commercial real estate businesses. We have been at the forefront of financial and technological innovation in our industries while developing new markets and providing superior service to thousands of customers globally. At Cantor, our employees are our greatest asset. We look for individuals who are driven, intellectually engaged, team oriented and have a real desire to make an impact.

Role Summary:

Desktop support will be responsible for providing assistance to all front and back office staff. This individual will be responsible for supporting the various different business lines throughout the Cantor umbrella. This is a hands-on role and this individual is expected to provide technical expertise in order to resolve issues for the general population.

Key Accountabilities:

• Provide IT support to all users in the Americas

• Provide support through phone/email/service tickets to front and back office users on desktop issues

• Install, upgrade, support and troubleshoot Windows operating systems, computer hardware (and any other authorized peripheral equipment) and across a range of authorized software applications

• Perform general preventative maintenance

• Assist facility matters when needed including moves, adds, and changes

• Raise, update and close all support tickets regularly and promptly.

• Participate and implement in global projects

• Provide on site and remote support

• Communicate with team members regarding issues, procedures, and documentation

Person Specification: (E- Essential D-Desired)

Knowledge:

• In depth knowledge of Windows desktop technologies.

• In depth knowledge of Desktop and laptop hardware.

• Intermediate knowledge of TCP/IP, DNS and Internetworking Technology

• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Knowledge of Server, Voice & Communications Infrastructure.

• Knowledge of various Operating systems (e.g. Windows, Linux, Apple)

• Knowledge of Audio and Video Conferencing technologies.

• Knowledge of common Market Data applications and services.

• Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft

specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products

• Proficient with Apple products (Mac, Ipad,Iphone)

Experience:

• Associates Degree in Computer Science, related field or equivalent experience

• Minimum 5 years Desktop Support experience, preferably within a financial services

organization.

Special Job Requirements:

• Flexible hours

• Bank holidays

• Occasional afterhours and weekend work as needed.

Competencies:

• Customer Service – Strives for high levels of customer satisfaction. Going out of our way

to be helpful and pleasant to our customers.

• Efficiency – Plans ahead, manages time efficiently, is punctual, is cost conscious and is

constantly thinking of better ways to do things.

• Quality of Work - Pays attention to detail, checks own work for accuracy and quality and

takes personal responsibility for achieving quality standards. Sets goals and targets for self

which improve upon previous performance and constantly strive to exceed existing quality and

service standards.

• Teamwork - Works sensitively with others and shares openly information and knowledge with the appropriate people at the right time. Encourages a co-operative team approach to handle workloads and overcome difficulties and maintains continuous dialogue with unit members as appropriate.