Service Area Director

Why CMHA?
Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut's first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire a Service Area Director. This position will be located at 233 Main St. New Britain, CT Monday – Friday, 8:30AM – 4:30PM.

Compensation Range:
The annual salary range for this position starts at $115,000

Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a well-rounded and competitive approach to the applicant's overall compensation.
Position Summary:
The Service Area Director ensures the quality, continuity, regulatory compliance, and fiscal accountability of service delivery in the Adult and/or Child divisions by providing clinical oversight, leadership, and direction to the agency's programs. Develops, implements, and participates in strategic planning to ensure system integration between inpatient, outpatient, and community support services.

Essential Responsibilities

• Provides clinical oversight and consultation to programs within the division and works with other managers to ensure integration of services across divisions in order to facilitate quality client outcomes in a fiscally responsible manner. Is on call and available for program and/or staff crisis, as appropriate.
• Works directly with Senior leaders, in developing goals and objectives, budgets, revenue targets, clinical programming and managing expenses for program areas under their supervision.
• Remains abreast of and ensures compliance with the requirements/regulations of funders, reviewers, licensors and accreditation bodies and 3rd party payers; develops positive relationships with representatives from these entities.
• Develops, implements, and maintains policies, procedures, and protocol for high quality client care.
• Recruits, orients, trains, and supervises program leaders and direct service staff. Identifies ongoing staff training needs and conducts staff performance appraisals.
• Ensures proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies, as needed.
• Participates in Quality Improvement initiatives by working with the Performance Improvement Department, and Senior Program and Operating Officers on setting performance improvement goals and strategies and adjusting strategies based on outcomes.
• Chairs and/or participates in agency, system, regional and statewide committees as assigned related to client care, funding issues and system development.
• Other duties as assigned.

Requirements

• Master's degree in behavioral health (psychology, social work, counseling, marriage and family therapy, alcohol and drug counseling).
• CT Licensure in behavioral health discipline (LCSW, LADC, LMFT, LPC, PhD, PsyD)
• CT Driver's License
• Five (5) Years of experience in behavioral health field inclusive of a minimum of three (3) years of behavioral health management experience within an adult mental health service agency setting.
• At least two (2) years of clinical experience with adults and/or children with severe and prolonged mental illness; two (2) years of demonstrated competency in clinical supervision.
• Experience working in an inner city and/or multi-service agency preferred.

Benefits
We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:

• Medical, Dental, and Vision Insurance packages.
• 403(b)-retirement savings plan with CMHA matching starting after 1 year of service.
• 11 observed holidays.
• 3 Wellbeing days off on a Friday throughout the year to extend a long weekend.
• 2 CHMA/Personal days to use throughout the calendar year.
• Up to 24 days of PTO that increases with years of service.
• Paid agency closure between Christmas and New Year's (except 24/7 programs)*must be approved annually.
• Company paid Life Insurance and Long Term Disability.
• A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household.
• Higher education tuition discounts at participating schools through the Alliance's academic partnerships.
• Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
• Employee discounts for shopping, the New Britain YMCA, travel, and entertainment.
• Free employee subscriptions to the calm app.
• Annual Company Picnic.
• CMHA-sponsored Loan Reimbursement Program and Scholarship Program.

• Free Student Loan Wellness for eligible employees and their family members access to:

• Student loan consolidation and refinancing.

• Loan payoff projection dashboard.
• Coaching and support via chat, email, and phone.
• College cost calculator.
• College financial planning.

• 3 NHSC-approved sites for federal student loan repayment.

• Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees access to:

• Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers.

• Automated reminders for annual (PSLF) recertifications to help you stay on track.
• Resources and ongoing communications that make PSLF understandable.
• The opportunity to receive the national average of $72,000.00 in forgiveness.

Community Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sec, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Any individual needing assistance completing an online application should contact CMHA's Human Resources Department
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Job ID: 387