Program Services Coordinator

Program Services Coordinator

Campus: College of San Mateo

Program: Academic & Career Communities

FLSA Status: Non-Exempt

Salary Schedule: 60

Bargaining Unit: CSEA

Months Per Year: 12

Hours Per Week: 37.5

Mandated Reporter: Yes

Campus Security Authority: No

Under direction, the Program Services Coordinator assists in the planning, coordination, and implementation of such services as student recruitment, orientation, job skills assessments and job placement, special events, tours, individual and specialized programs and other support current and potential program participants. Public contact is extensive and can include students, staff, other educational institutions, community and business representatives, governmental agencies and the general public, for the purpose of exchanging program information and services. A high degree of independent judgment and creativity is required to adequately represent the college and program, to serve as a technical resource person for the program, and to design original program components and services. Consequences of errors in judgment can be costly in public relations and in employee time; however, management controls limit the risk of more serious consequences. The Program Services Coordinator can lead the work of student assistants, proctors, and other staff as assigned.

Duties and Responsibilities

The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

• Exchanges information with students, staff, other educational institutions, community and business representatives, vendors, governmental agencies and the general public regarding a variety of college programs, services, eligibility requirements, policies, timelines, required forms and other information
• Travels to various off-site locations to confer with high schools, community service organizations, governmental agencies, businesses and other entities, and to recruit students into a college program
• Makes presentations to small and large groups as a program and college representative
• Participates in planning and implementation meetings with college and outside groups and representatives
• Plans, conducts and participates in tours, job fairs, and program services in conjunction with management, faculty and other staff
• Coordinates logistics and establishes timelines, required materials, online support services, facilities, publicity and other program and event needs
• Plans joint events with other college departments and programs, and with outside business and community representatives
• Serves as liaison between student program participants and various instructional and student services departments
• Interprets language on student forms and printed information
• Refers students to community, business, governmental and other resources
• Conducts follow-up to determine student needs and available program services
• Directs and coordinates the work of student assistants, test proctors and other staff as assigned
• Assists students in determining existing job skills and the skill requirements of various career opportunities
• Coordinates the administration of career assessments and diagnostic surveys
• Meets with potential employers to identify current and future job placement opportunities, and to develop and modify jobs to provide suitable employment for students and other program participants
• Coordinates introductions and follow-up for student job placements
• Refers students to career and other counselors, instructional programs and to other college offices as appropriate
• Researches and compiles statistical, narrative, financial, demographic and other data for regular and special reports to track program participation, recruitment effectiveness, student follow-up, retention and transfer rates, program evaluation criteria, career resources and job availability, employer profiles, and other information
• Enters, modifies and retrieves online data
• Uses a variety of software to compose, format and prepare correspondence, memoranda, publicity materials, surveys, brochures, flyers, bulletins, reports, presentations, and other materials
• Sets up and maintains confidential and other files
• Plans and coordinates lay-out, graphics, photography and other artwork, editing, printing, multimedia enhancements, web page information, distribution and other services in conjunction with other staff, students and/or vendors as appropriate
• Performs other related duties as assigned

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

• Specific program and related college services available to students and other potential participants
• Applicable and available community, business, governmental, and educational resources

Skill in:

• Oral communication, including public speaking
• Written communication
• Short- and long-range program and event planning, program and event implementation, coordination, and evaluation
• Interviewing, assessment, and evaluation
• Sensitive, respectful, and effective communication with people from diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds
• Establishing and maintaining effective and efficient working relationships
• Research, compiling and formatting a variety of data for reports
• Use of the Microsoft Office Suite and web-based content management systems

Ability to:

• Work effectively as part of a customer-service team

Job Requirements:

• Bachelor's degree in business administration, sociology, human resources, or a closely related field OR an equivalent combination of education and experience
• Successful experience of increasing responsibility in an educational, social services, human resources or related area
• Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff
• Experience with program planning, implementation, and evaluation
• Experience with training and leading the work of others
• Experience with research, formatting, assessment and preparation of data for reports and other materials
• Experience with the use of a variety of computer software to track and monitor data
• Demonstrated skills in oral and written communication, including public speaking
• Demonstrated skill in multi-tasking, prioritizing workloads, and working independently
• Demonstrated skill in working as part of a customer service team

Additional Information:

Physical/Other Requirements

This classification requires individual, small and large group interaction; patience, tact and sensitivity; good memory and attention to details; multiple-tasking and prioritization; flexibility and adaptability; data analysis and comparison; oral and written communication; and team work in order to perform the essential functions.

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees' Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.