Front Desk Coordinator
1 week ago
Front Desk Coordinator – Aesthetic & Wellness Med Spa
Location: Driftless Aesthetics | Viroqua, Wisconsin
Schedule: Full-Time or Part-Time
Reports to: CEO
Be the First Face of Confidence & Care
Driftless Aesthetics is seeking a Front Desk Coordinator who thrives in a fast-paced, client-centered environment and has a passion for wellness and aesthetics. As the first point of contact for our patients, you will play a key role in delivering a high-end, personalized experience from the moment they walk through our doors.
If you're organized, upbeat, and service-driven — and want to be part of a collaborative, growing team — we'd love to meet you.
Why Join Driftless Aesthetics?
We're not your typical med spa. At Driftless Aesthetics, we empower people through education-based treatment plans and a commitment to holistic, science-backed wellness. We value professionalism, integrity, and a shared mission of helping clients feel their absolute best.
Benefits Include:
- Paid time off (PTO)
- Employee discounts on treatments and products
- Complimentary monthly service
- Ongoing professional development
Key Responsibilities:
- Greet clients warmly and manage check-in/check-out process
- Schedule patient appointments accurately and efficiently (in person, by phone, and online)
- Manage patient communications: respond to calls, emails, texts, and inquiries
- Process payments, enroll patients in memberships, and sell treatment packages
- Maintain a clean, welcoming lobby and workspace
- Support client flow during procedures to ensure smooth daily operations
- Maintain accurate client records and ensure completion of intake documentation
- Promote services, retail products, and monthly promotions
- Ensure all daily checklists and opening/closing procedures are completed
Performance Goals (KPIs):
- Appointment Accuracy: Maintain at least 98% scheduling accuracy
- Client Satisfaction: Minimum 90% positive post-visit feedback
- Payment Accuracy: Process all transactions with zero discrepancies
Qualifications:
- High school diploma or equivalent required; Associate degree preferred
- Previous experience in customer service or healthcare administration strongly preferred
- Impeccable appearance and communication skills
- Ability to multitask and remain calm under pressure
- Proficient in EMR systems and general computer use
- Detail-oriented, self-motivated, and dependable
- Passion for aesthetics and wellness is a plus
Traits We Value:
- Friendly, outgoing, and confident
- Ethical and honest
- Organized and proactive
- Goal-driven and team-oriented
- Able to problem-solve and think creatively
- Professional demeanor with a caring, client-first attitude
Work Environment:
- In-person, modern med spa setting
- 8-hour shifts with flexible availability (Monday–Friday + some weekends)
- Standing and light physical activity required; must be able to lift up to 30 lbs
Join a Team That's Raising the Standard in Aesthetic Wellness
If you're looking to grow your career in a positive, supportive, and professionally rewarding environment, Driftless Aesthetics may be the perfect fit for you.
Apply today and help create confidence — one client at a time.
Job Type: Full-time
Pay: $ $20.00 per hour
Work Location: In person
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