Wyndham Gardens- Front Desk Agent

1 week ago

Erie, Pennsylvania, United States Scott Enterprise Hotels, Ambassador, and Corporate Divisions Full time
Job description
  • 2ND SHIFT AND WEEKENDS A MUST

SUMMARY

Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques.
  • Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
  • Follows the "stick to the basics policy". Encourages use of the company operated restaurants.
  • Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book.
  • Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
  • Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times.Observes the company's 10-4 rule. Immediately addresses all guest requests. Never says "no" to a guest request for information-finds the answer.
  • Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
  • Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
  • Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
  • Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
  • Completes any other task requested by a supervisor, including training new associates.
  • All other duties as assigned.

Job Type: Part-time

Salary: From $12.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Evening shift
  • Holidays
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

  • Front Desk Agent

    2 days ago

    Erie, Pennsylvania, United States Homewood Suites Erie Full time

    Compensation TypeHourly Highgate Hotels:Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.With a 30-year track record as an innovator in the hospitality industry, this...

  • Wyndham Garden- Housekeeping Inspector

    3 weeks ago

    Erie, Pennsylvania, United States Scott Enterprise Hotels, Ambassador, and Corporate Divisions Full time

    Job description:SUMMARYInspects vacant and occupied rooms/suites and ensures that system standards and consistency are maintained, as well as provides excellent customer service to the hotel guests.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Inspects all rooms after cleaning. Corrects minor cleaning problems found in inspected rooms as...

  • Front Desk Receptionist

    2 days ago

    Erie, Pennsylvania, United States Tri-State Allergy & Asthma LLC Full time

    OverviewWe are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and supporting office management tasks to ensure a smooth and efficient workplace environment. The ideal candidate will demonstrate...

  • Wyndham Garden- Laundry Attendant

    1 week ago

    Erie, Pennsylvania, United States Scott Enterprise Hotels, Ambassador, and Corporate Divisions Full time

    SUMMARYPerforms the task of washing, drying, and folding of the hotels linens, and distributes them.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Washes, dries, and folds the hotel linens according to the specifications of the laundry equipment and chemicals. Assists in the stripping of soiled linens from guests rooms. Stock fresh linens in the...

  • Front Office Patient Coordinator

    2 days ago

    Erie, Pennsylvania, United States Hand and Upper Body Rehab Full time

    Full-time front office patient coordinator position opening at our Hand and Upper Body Rehabilitation Center. Our Team is growing and we are looking for a good fit Competitive total compensation package with full benefits. Previous registration and insurance experience is preferred. Strong customer service and team oriented skills are a must. Come be a part...

  • Medical Receptionist

    3 weeks ago

    Erie, Pennsylvania, United States CONTEMPORARY OPHTHALMOLOGY Full time

    Full-time front office medical receptionist for a fast-paced, multi-physician ophthalmology practice. Duties include patient check in and check out, reviewing demographics/insurance information, answering phones, scheduling appointments, handling office referrals, relaying messages to physicians and other office support tasks while maintaining required...

  • Executive Assistant

    3 weeks ago

    Erie, Pennsylvania, United States Asbury Communities Full time

    Company DescriptionToday is a new day. At Asbury we're filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with a mindset to help others, a place where seniors continue to teach, learn, and grow.For the eighth year in a row, Asbury has earned the Great...

  • General Manager

    3 weeks ago

    Erie, Pennsylvania, United States Chase Hotel Group Full time

    Hotel General Manager – Chase Hotel Group (Erie, PA)Salary: $60,000 – $70,000 per yearFull-Time | On-SiteChase Hotel Group is seeking a highly motivated, hands-on Hotel General Manager to lead daily operations at our property in Erie, Pennsylvania. This is an exciting opportunity for a driven hospitality professional who thrives in a fast-paced...

  • Dietary Manager

    3 weeks ago

    Erie, Pennsylvania, United States LECOM Health Full time

    LECOM at Elmwood Gardens, a part of the LECOM Institute for Successful Living, is accepting applications and resumes for a Full Time Dietary Manager.The Dietary Manager will report to the facility administrator in regards to all operations within the Culinary Department including, but not limited to; hiring, disciplinary actions, scheduling, cost controls,...

  • Medical Records

    2 days ago

    Erie, Pennsylvania, United States LECOM Health Full time

    With Erie County's senior population now approaching one out of four residents, LECOM Health is committed to wellness for this growing age group. LECOM Health offers a full continuum of care from Independent Living and Personal Care apartments to Skilled Nursing Care and Outpatient services including In-Home Care, Home Health, and Hospice under the direction...