Overnight Manager
6 days ago
Perks
health, dental, 401k, life, incentive, and more
The Overnight Manager oversees all hotel operations during overnight hours, ensuring flawless guest service, accurate financial reconciliation, and the safety and integrity of the property. Acting as the Manager on Duty, this role requires hands-on leadership, strong analytical and technical skills, and an unwavering commitment to brand standards and guest satisfaction.
Key Responsibilities
- Serve as the Manager on Duty for all overnight operations, ensuring smooth coordination between Front Office, Engineering, Security, and Housekeeping.
- Conduct nightly financial reconciliations, including:
- Night Audit, Daily Revenue Report (DRR), and Manager Flash.
- Reconciliation of transportation, valet, laundry, and minibar postings.
- Audit of PM accounts, third-party reservations, and credit limits.
- Monitor ALICE for guest requests, open tickets, and inter-department communication; ensure all service tasks are completed and logged before shift end.
- Review arrivals, departures, and no-shows, ensuring all guest profiles are updated, notes are carried forward, and follow-ups are logged.
- Inspect the lobby, front desk, and public areas to ensure cleanliness, presentation, and readiness for the morning shift.
- Prepare and distribute all overnight reports and handovers: Daily Exchange, Night Manager Report, DRR, Blocks by Cutoff, and Credit Limit Exceeded.
- Respond promptly and professionally to guest inquiries, complaints, or emergencies.
- Uphold hotel safety and security procedures, conduct property walkthroughs, and document incidents in coordination with Security.
- Support the Front Office team with check-ins, check-outs, and cashiering functions; ensure all financial transactions are accurately balanced.
- Communicate effectively with morning leadership to ensure a seamless transition between shifts.
Required Skills & Qualifications
- Minimum 3 years' experience in hotel front office or night audit supervision, preferably within a luxury or Forbes-rated property.
- Advanced knowledge of OPERA PMS and ALICE is highly preferred; familiarity with RESY, OpenTable, and Toast reporting is preferred.
- Proficient in financial reconciliation, audit procedures, and report management.
- Strong analytical skills with meticulous attention to detail and accuracy.
- Demonstrated leadership ability and sound judgment under pressure.
- Excellent written and verbal communication skills; confident in guest recovery and service resolution.
- In-depth knowledge of safety, emergencies, and security protocols.
The anticipated compensation range for the position is $75-80k per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information are provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.*
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