Director of Consulting Services

Reston, VA
Who We Are:
Excelacom has a global presence in the consulting and technology solutions industry with a focus on Communications and Media providers. We collaborate with our clients to solve their complex business, technology and operational challenges through a combination of consulting expertise and telecom-focused solutions and products. Excelacom provides extensive experience in product development, IT consulting, telecom-focused software and managed services, as well as strategic management and thought leadership to steer our clients towards a successful business and technology transformation.

At Excelacom, we recognize that our most valuable asset is our people. We strive to create an environment where our employees can contribute their unique perspectives and grow individually and collectively. Our diverse and inclusive culture empowers our people to embrace their ideas and transform them into innovative solutions.

Who You Are:
You are a proven consulting leader with a strong background in the telecommunications, cable, or media industries. You bring executive-level oversight to account management and delivery teams while collaborating across organizations to drive new business, enhance client satisfaction, and scale consulting operations. You thrive in client-facing environments, value collaboration across teams, and are excited to travel frequently to be in front of customers, fostering relationships and strengthening account performance.

At the Director-level, you will be expected to fulfill business development milestones, establish and oversee project delivery across multiple accounts. You will maintain a productive and team-oriented environment and serve as the day-to-day point person for Excelacom Account Managers and escalation point for customers. You will be responsible for authoring key proposal components, presenting clients with innovative and thought-provoking ideas and solutions, and ensuring the quality and timeliness of deliverables are achieved.

You also bring disciplined oversight to project execution, ensuring delivery teams operate with clarity, alignment, and accountability. You excel at translating customer objectives into actionable delivery plans, managing risks, and orchestrating cross-functional contributors to meet scope, timeline, and budget expectations. You are adept at implementing delivery governance, monitoring progress, and removing obstacles so teams can execute efficiently and clients realize measurable value.

Most importantly, you will serve as a model by embracing our firm's brand and core values, while supporting a diverse and inclusive work environment.

Role and Responsibilities:
You may work on various projects throughout your career with Excelacom. The roles and responsibilities noted below pertain to the specific role listed above.

• Lead and mentor a national team of Account Managers overseeing multiple client accounts across telecom, cable, and media verticals
• Own the consulting strategy and execution of account growth, delivery success, and client satisfaction
• Travel frequently to build strong client relationships and provide on-site leadership and support
• Collaborate closely with sales leadership to develop and execute growth strategies and drive overall consulting sales operations
• Collaborate closely with delivery teams to ensure on-time and on-budget delivery
• Monitor and manage consulting KPIs and sales pipelines across accounts
• Support and review new proposals, SOWs, and project scopes in partnership with delivery and sales teams
• Provide executive reporting on performance, client health, pipeline, and resource utilization
• Contribute to the development and scaling of internal consulting best practices and methodologies
• Support talent development across the consulting organization and participate in recruiting top talent
• Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
• In addition to delivering at the client site, you will be tasked in productizing Excelacom's work, contributing to our Center of Excellence.
• You will have specific business development revenue targets
• Meet with your team members to give constructive feedback, coaching, and guidance.

Required Qualifications:

• Bachelor's degree required; advanced degree (MBA or related) preferred
• 10+ years of experience in consulting, with 5+ years in leadership roles managing large client accounts and consulting teams
• Proven track record overseeing business development and sales operations within a consulting organization
• Experience working with cross-functional teams and executive stakeholders
• Excellent communication and leadership skills, with a hands-on and proactive approach
• Willingness to travel frequently across the U.S. to client sites and team meetings
• Ability to remove barriers and enable teams to complete their objectives
• Demonstrated experience establishing and delivering complex projects
• Good understanding of SDLCs including Agile/SCRUM and Waterfall

Preferred Qualifications:

• Prior experience consulting with tier-one telecom or cable operators
• Familiarity with OSS/BSS systems, digital transformation, or network modernization initiatives
• Strong understanding of enterprise account management and solution sales strategy

EEO Statement:
Excelacom, Inc. is an equal opportunity employer. Any decision affecting employment, compensation, promotion, or transfer will be based solely on personal qualifications and merit, regardless of sex, race, color, religion, gender identity, sexual orientation, marital status, national origin, disability, age, results of genetic testing, service in the military, pregnancy, childbirth or other related medical conditions or any other factor protected under applicable law.