CRM & Sales Enablement Administrator

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo, NDApplication Deadline: Posted Until FilledPlease note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummaryThe Customer Relationship Management (CRM) & Sales Enablement Administrator serves as the technical owner of Salesforce and related Sales Enablement platforms, including rebate management, quoting, marketing, and compensation systems. This role is approximately 60% focused on Salesforce administration and development and 40% dedicated to supporting other Sales Enablement technologies that empower our Sales, Category, and Pricing teams. This position is hands-on, execution-focused, and responsible for ensuring that our connected sales enablement systems operate efficiently, integrate seamlessly, and deliver measurable business value. This position collaborates closely with business stakeholders, IT peers, and vendor partners to optimize system functionality, data integrity, and technically supports platform adoption across the Sales Enablement ecosystem.ResponsibilitiesEssential FunctionsSalesforce AdministrationServes as a liaison to sales leadership, marketing, and other stakeholders for CRM-related issues, enhancements, integrations (e.g., ERP, marketing automation).Creates and maintains dashboards, key performance indicators (KPIs), and reports for sales, pipeline, forecasting, opportunity management, and enablement impact.Configures, maintains, and enhances the CRM system (Salesforce) including security roles, data models, page layouts, automation, dashboards, and reports to support evolving business processes.Partners with IT Applications and Integration teams to maintain ERP, marketing, and data integrations.Supports release management activities, regression testing, and environment migrations.Maintains system documentation, configuration logs, and change control records in accordance with IT governance standards.Sales Enablement Technology SupportAdministers and supports the rebate management platform, including data uploads, accrual tracking, and partner integrations.Supports quoting tools and compensation systems to ensure data accuracy, proper integration with Salesforce, and timely updates.Collaborates with vendors and internal teams to resolve issues, coordinate updates, and validate enhancements.Monitors system performance, data synchronization, and user access across Sales Enablement technologies.Co-develops training materials with business partners and deliver user enablement sessions for Sales, Pricing, and Category teams.Identifies opportunities to streamline processes and integrate data across the broader Sales Enablement toolset.Non-essential FunctionsMay participate in cross-functional projects outside of sales enablement.May assist in training sessions for end-users or new hires to improve technology adoption.Performs other duties as assigned by supervisor or designate.QualificationsBachelor's degree in business administration, information systems, or related field or equivalent work experience required. MBA or equivalent experience preferred.3+ years of experience in CRM administration/sales enablement, preferably in a distribution or manufacturing environment.Salesforce Certified Platform Administrator required.Salesforce implementation experience and management experience required.Experience with ERP (SAP or similar) systems and integration with CRM (Salesforce) preferred.Familiarity with automation and analytics tools such as Power Automate, Power BI, or Tableau preferred.Knowledge of data governance and compliance standards preferred.Skills and AbilitiesExcellent communication, training, and project management skills.Strong analytical skills and experience with Power Bi are highly desired.Ability to manage multiple priorities and deliver high-quality work in a dynamic environment.Strategic thinker with the ability to connect business goals to technology solutions.Demonstrated ability to guide and mentor others in system design and process improvement.Able to clearly translate complex requirements into actionable plans.Self-starter with the ability to work independently and in a team environment.Strong analytical and problem-solving skills with attention to detail.Physical RequirementsFrequency at which you would carry/lift in a typical day:Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%Lift from Waist:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allLift from Floor:< than 10 lbs. - Frequently10 to 25 lbs. - Frequently26 to 50 lbs. - Occasionally51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allCarried for Distance:< than 10 lbs. - Not at all10 to 25 lbs. - Not at all26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all75 to 100 lbs. - Not at all100+ lbs. - Not at allPhysical ActivityFrequency at which you would do the following in a typical day:Sitting (a continuous period of being seated) - ContinuouslyStanding (for sustained periods of time) - FrequentlyWalking (moving about on foot to accomplish tasks) - FrequentlyBending/stooping (downward and forward) - OccasionallyCrawling (moving about on hands and knees or hands and feet) - Not at allClimbing/Walking Stairs (ascending or descending) - FrequentlyReaching (extending arms in any direction) - FrequentlyCrouching/squatting (bending the body downward and forward by bending leg and spine) - OccasionallyKneeling (bending legs at knee to come to rest on knee(s)) - OccasionallyBalancing (maintaining body equilibrium to prevent falling) - OccasionallyRepetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - ContinuouslyPivoting (movement in any direction with one foot, keeping the other in contact with the floor) - OccasionallyPushing/Pulling (using upper extremities to press against or draw or tug) - OccasionallyGrasping (Applying pressure to an object with the fingers and palm) - ContinuouslyFingering (picking, pinching, typing; working with primarily fingers and not whole hand) - ContinuouslyTalking (expressing or exchanging ideas by means of the spoken word) - FrequentlyDriving (the control and operation of a motor vehicle) - OccasionallyDesk work (work usually performed at a desk) - ContinuouslyUse of a computer - ContinuouslyUse of a telephone - FrequentlyHearing (Perceiving the nature of sounds at normal speaking levels) - ContinuouslyExposure (to adverse weather & temperature conditions) - Not at allTravel (travel needed to perform job duties) - OccasionallyAdditional InformationThis job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.Our HistoryBorder States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.ValuesAs a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.Our PurposeWe believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.Service PhilosophyWe earn customer loyalty and confidence by caring about their needs and adding value to everything we do.Service StandardsBorder States employee-owners are competent, accurate, responsive, and engaged .Your careerJoin an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?Border States has a competitive benefits package which includes but is not limited to:Health, Dental and Vision BenefitsAccident, Critical Illness, Hospital IndemnityFSA & HSAEmployee Stock Ownership Plan (ESOP)Disability Benefits401(k) Retirement PlanLife InsuranceEmployee Assistance ProgramPaid HolidaysPaid Volunteer TimePersonal Leave time and moreBorder States provides bonuses to their employee-owners upon the achievement of branch and company goals.Equal Opportunity For AllIt's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.Drug Free/Smoke Free workplaceEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:Criminal background check (required for all positions)Motor Vehicle Record (MVR) check (required for positions involving driving)Drug testingThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.