Maintenance Technician Lead

The primary role of the Maintenance Technician Lead for Engineering Department is to assist the Management team in the leadership and supervision of the department; Assisting in the day-to-day operation of all prescriptive, predictive and preventive maintenance tasks Including, but not limited to performing maintenance and repairs to HVAC, plumbing, electrical, communications and pool & spa systems, and assisting with all fire and safety Inspections. The Maintenance Technician Lead reports to the Engineering Manager or the Director of Engineering.

Duties & Responsibilities

• This position is primarily assigned to the morning shift, but may provide supervisory coverage to all shifts depending on business needs
• Supervision and Leadership of all Maintenance Technicians
• Assist and supervise all prescriptive, predictive and preventive maintenance tasks
• Assist with supervision and completion of given tasks on the service optimization software platform Alice
• Assist with supervision and completion of projects on Alice
• Assist management with purchase orders, inventory control and office tasks
• Assist with fire inspections
• Perform all job duties in a safe manner and abide by all safety policies and procedures
• Adhere to all company and departmental policies and procedures
• Reporting of any hazards, injuries, and safety concerns
• Demonstrate warmth and sincerity in all interactions
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
• Take ownership of all guest requests and be proactive in ensuring resolution as needed
• Always maintain impeccable grooming and personal hygiene and wear uniform as directed
• Uphold Sensei values in daily practices
• Successfully complete all training and certifications needed for the position
• Ensure the confidentiality and security of all guests
• Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
• Present and maintain a positive and upbeat attitude, promote, and exemplify Company values and represent departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
• Due to the intimate nature of the Retreat with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different Retreat spaces.
• Other duties as assigned

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

• High school diploma or equivalent
• 2+ year experience in preventive maintenance 
• 2+ year experience in plumbing 
• 3+ year experience in repairing and maintaining mechanical equipment
• 2+ year experience in painting and 5+ year experience in refinishing wood surfaces
• 2+ year experience in basic HVAC, Water treatment, electrical experience

Required Technical / Other Skills and Abilities 

• Must be safety-conscious and show vigilance and attentiveness to their work 
• Must possess knowledge of administrative and office procedures, and systems such as but not limited to word, excel, and outlook
• Ability to see details
• Ability to understand and follow direction
• Ability to work cooperatively with others
• Ability to communicate effectively with co-workers including reading and writing to complete standardized safety inspection reports

Required Licenses/Certifications 

• Must possess a valid California driver's license and an acceptable MVR (Moving Vehicle Record) 

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus' teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills and professional experiences
• Loves a good challenge 
• A strong sense of curiosity 
• Embraces feedback and constantly seeks to improve 
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits

• Competitive salary
• Medical, dental, and vision insurance 
• 401k and FSA plans 
• Wellness benefit
• Employee events and recognition programs

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.