Sr. Account Manager

6 days ago

Wixom, Michigan, United States Century Mold Co Full time

At Century Mold, we don't just mold parts, our customers come to us with their toughest challenges … and we mold solutions. The plastics industry is full of challenges and the Century Mold team prides themselves on their problem-solving capabilities.  We strive to provide and deliver more not only for our customers but for our team as well. 

About the Role:

As a Senior Account Manager, your primary responsibility will be to effectively manage key customer accounts while pursuing business growth, maintaining customer satisfaction, and ensuring the health and sustainability of our business. 

What You'll Be Doing:

Account Growth and Profitability:

Independently manage and develop key customer accounts to ensure revenue and profitability targets are metIdentify opportunities for business expansion within managed accounts in alignment with overall sales strategy and targetsCollaborate in creating annual sales targets along with forecasted volume and margin growth, contributing to the financial health of the businessStay informed about industry trends and customer challenges to proactively address needs

Customer Relationship Management:

Build and maintain strong, trust-based relationships at all levels within customer organizations to enhance customer satisfaction and loyaltyServe as the primary point of contact for customers, addressing their needs, resolving issues, and providing tailored solutionsRegularly visit customers to strengthen business relationships and understand their evolving needs

Sales Operations and Data Management:

Maintain accurate records of sales activities, account information, and performance metrics to support informed decision-making and reportingLead the sales process by preparing quotations, resolving customer complaints, and analyzing sales data to identify trends and opportunitiesEnsure seamless communication and coordination between customers and internal departments

Independent Work and Collaboration:

Operate with a high degree of autonomy, demonstrating initiative and accountability in managing accountsWork closely with team members to assess and develop business opportunities, contributing to the overall feasibility and success of projectsRepresent the team externally to clients and collaborate internally to achieve shared business objectives

We would love to hear from you if:

  • Bachelor's degree in business and/or engineering
  • Minimum of 8 years' experience in automotive account management 
  • Ability to travel up to 50% of time
  • Ability to convey information clearly and persuasively in both written and verbal forms
  • Proficiency in negotiating terms and agreements to achieve mutually beneficial outcomes
  • Strong analytical skills to identify issues and develop effective solutions promptly
  • Capability to think strategically about account growth and alignment with broader sales goals
  • Excellent organizational skills to manage multiple accounts and tasks efficiently
  • Understanding of the plastic injection process and experience in the automotive sector
  • Experience working directly with OEMs (General Motors, Ford, Nissan, BMW, etc.)
  • Understanding and experience in selling to large Tier 1 automotive suppliers (Magna, Bosch, ZF, Lear, etc.)

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