Technical Specialist I

APPLY IMMEDIATELY
This recruitment will remain open until the City receives 250 applications or until November 30, 2025, whichever occurs first.
The City is currently looking for a qualified at-will, hourly, part-time, Technical Specialist I to fill a vacancy in the Revenue Management Division of the Finance Department. This recruitment will also establish an eligibility list for future vacancies. The Technical Specialist I will perform general cashiering, counter assistance to the public, and a variety of duties to support the Revenue Management Division.

Working Hours -
This position is classified as at-will, hourly, part-time with no benefits provided. Hourly, part-time positions average 20 hours per week and less than 1,000 hours in a twelve (12) month period.*
*The Schedule For This Position Is Currently As Follows

• Monday through Thursday: 10:00 AM - 3:00 PM

Please note that the schedule is flexible and may be adjusted as needed to ensure adequate coverage.

Ideal Candidate
The ideal candidate for the Technical Specialist I - Customer Service Cashier position is detail-oriented, organized, and skilled in providing exceptional customer service. They have a strong understanding of modern office practices, basic mathematical principles, and fiscal record-keeping procedures, coupled with the ability to communicate tactfully and professionally. This individual excels in handling cash, checks, and credit card transactions with accuracy, balancing daily receipts, and assisting customers with billing inquiries across various platforms. With a collaborative mindset and a commitment to accuracy, they efficiently support the Revenue Management Division's operations, including tax collection and utility billing processes.

Why Choose Pomona?
A Career With Financial Growth

• Benefit from a 5% salary bump on 10/1/2026

Why You'll Love It Here

• Supportive Environment: Be part of a team that values your contributions and fosters growth.
• Make a Difference: Your work will directly impact the safety and development of Pomona.
• Professional Growth: Opportunities for career advancement and professional development.

Education And Experience
Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

• High school diploma or GED equivalency.
• One (1) year of cash handling and customer service experience.

Competencies
The following list represents the core competencies needed for success in this position.

• Customer Focus - Attending to the needs and expectation of customers
• Mathematical Facility - Performing computations and solving mathematical problems
• Oral Communication - Engaging effectively in dialogue
• Informing - Proactively obtaining and sharing information
• Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace
• Receive and record receipt of money from the public and other City departments in the form of cash, check, and credit card.
• Balance and prepare summaries of daily receipts and cash.
• Provide customer service to walk up, online, and over the phone customers.
• Assist customers with billing inquiries; review payment and billing history, including skips and re-reads.
• Process returned mail and returned payments; including follow-up collection efforts.
• Perform general work in the revenue management division; including citywide tax collection and utility billing.

Special Requirements
Essential duties require the following physical skills and work environment:
Ability to work in a standard office environment.

Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. This recruitment may also establish a list for future vacancies.

To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. Final candidates may be required to submit authorization for the City to run a report from the Department of Motor Vehicles (DMV).

Salary placement will depend on the qualifications of the selected candidate.