Youth Mentoring Services Program Manager

Work Hours: 8:30 a.m. - 5:00 p.m. Workdays: Monday – Friday Location:  5315 Summit Pkwy | San Antonio, TX 78207
Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary: The Youth Mentoring Program Manager will act as a liaison for Catholic Charities, refugee youth and the mentors and will assist in coordinating activities between all parties. The Manager will assist in recruiting and training potential mentors being matched with refugee youth between the ages of 15-24 years They will ensure quality assurance of the program and assist staff in pairing mentors that are matched with a youth to achieve acculturation into their new life in San Antonio, and support staff working with clients on their path to education and career independence and self- sufficiency, including case mgt. services, focusing on Education and Career advancement & opportunities. Host trainings for community partners and keep documentation of all services exchanged between mentors and the youth and services provided and clients information. Will also be responsible for the completion and submission of program reporting.

Position Responsibilities:

·* Program Development:

Assist in developing, implementing, and evaluating service programs, interventions, and policies to meet the evolving needs of clients and communities.

· *Planning and Organization: Coordinate and organize various tasks, events, projects, or initiatives within the program or organization.

· *Communication: Facilitate communication between team members, programs, clients, and community partners, ensuring information flows effectively and efficiently.

· *Scheduling: Manage calendars, schedules, and appointments for team members, meetings, and events.

· *Training and Onboarding: Assist in training new team members, providing guidance on procedures, policies, and best practices.

· *Resource Management: Label, track, and allocate resources such as materials and equipment to support project goals and objectives.

· *Reporting: Compile, analyze, and present data or information to support decision-making, performance evaluation, and strategic planning utilizing program data bases and spreadsheet reporting tools.

· *Quality Assurance: Monitor and evaluate the quality of work, client case-note review, deliverables, and processes to ensure they meet established standards and requirements. Help initiate client case file creation and monitor files to ensure they are maintained throughout clients' tenures in the program.

· Supervision of program generalist, including timesheets approval, annual evaluations, and supportive supervisions.

· Ability to work with youth, ages of 15-24, to support education and career case management.

· Flexibility of work schedule, may be asked to work some weekends and evenings for social engagement activities, and trainings. Notice will be given ahead of time.

· Collect client and mentor feedback by collecting program/activity surveys as needed.

· Promote program activities and services through public presentations, social media posts, agency newsletter articles, and volunteer recruitment. Able to present to small and large groups of people.

· Conduct home visits on an as needed basis and able to identify barriers and develop solutions

· Collaborate and refer clients with other in house programs, including Employment, Education and Case Mgt.

· Able and willing to transport clients when necessary in agency vehicle.

· Adherence to the Code of Conduct and the Faith and Moral is mandatory.

· Must be sensitive to the service population's cultural and socioeconomic characteristics.

· Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.

· Other duties as assigned by the Director of Refugee Employment & Youth Mentoring.

Competencies:

Communication 

Critical Thinking 

Leadership

Building Collaboration 

Solution Oriented

Requirements

Minimum Qualifications:

• Education: Bachelor's degree in social service or business-related field Or Experience:
•  Minimum of (2) years working within a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations.

· License and Credentials

• Have reliable transportation
• Valid driver license
• Clean driving record
• Valid vehicle insurance
• Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
• Must be 21 years of age and adhere to the CCAOSA policy, which will not allow anyone under the age of 21 to operate an agency vehicle

Minimum Knowledge and Skills:

• · Minimum of 2 years' experience in working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred.
• Experience with personal computer, various computer software, email and Microsoft Works, specifically Excel
• Must be detailed oriented, organized, self-motivated, work well independently and on a team
• Must have good written and verbal skills
• Must have good critical thinking and problem solving skills
• Ability to maintain appropriate ethical boundaries and professional client relationship

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the  application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. 

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