Divisional Service Director

Divisional Service Director

Benefits

Benefits available on the 1st of the month, following only 30 days of employment:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts for Medical Expenses and Dependent Care
• Short-Term Disability Income Insurance - at no cost
• Long-Term Disability Income Insurance - at no cost
• Life Insurance - at no cost *Additional buy-up option available
• 401K plan with employer match

Added benefits:

• Tuition assistance program - up to $4,000/annually
• $1,000 employee referral rewards
• 15 PTO days per year
• 1 volunteer time off day per year
• Paid holidays and 2 floating holidays
• 20% rent discount at any Berger community - eligible on your first day of employment

Location: Berger West Portfolio (Will require consistent travel between Lancaster, PA / State College, PA / Pittsburgh, PA / Cleveland, OH
(Company paid vehicle will be provided).

Type:
Full Time

Minimum Experience:
8 years in Multifamily at Maintenance Manager level or beyond. Multi-site experience is preferred, but not required. HVAC certificate, general plumbing, electric, roofing, masonry knowledge 
required.

Role & Responsibilities

As the Divisional Service Director your responsibilities will include:

• Provide leadership, coaching, and training to Regional Service Director to ensure excellence in facility services operations.
• Align maintenance performance with company benchmarks and strategic objectives across all communities within the assigned division.
• Support professional development and performance management to build a high-performing, service-oriented culture.
• Champion operational consistency and a proactive service mindset focused on safety, accountability, and resident satisfaction.
• Oversee the implementation and tracking of preventive maintenance programs for all communities in the division, including both in-house and vendor-executed services.
• Ensure proper documentation, inspection readiness, and adherence to all internal maintenance standards.
• Establish and monitor KPIs to evaluate the performance of maintenance operations, including service request completion, unit turns, and response times.
• Conduct property visits and audits to assess performance, identify areas for improvement, and provide field-based coaching.
• Provide technical support to diagnose and resolve complex maintenance issues, including HVAC, plumbing, electrical, and structural systems.
• Conduct quality inspections of completed work orders to ensure timely completion and accuracy in documentation.
• Review open and aging work orders to confirm they are appropriately managed, opened, and closed in accordance with company standards.
• Identify and implement cost-saving strategies related to maintenance operations, materials, and services.
• Source, evaluate, and negotiate with local and regional vendors to ensure quality service and competitive pricing.
• Monitor vendor performance, purchase orders, and invoices, and enforce contractual standards and timelines.
• Promote use of standardized materials and equipment across the portfolio to optimize efficiency and reduce expenses.
• Write scopes of work and negotiate recurring and division-wide maintenance service contracts.
• Collaborate with Project Managers and Infrastructure teams to identify capital improvement needs, assist with bid scoping, and ensure timely execution of work.
• Provide insight into long-term maintenance and infrastructure needs that inform annual and multi-year capital budgets.
• Support property transitions and acquisitions by conducting thorough maintenance assessments and recommending operational plans.
• Collaborate with the Operations Team to develop both short-term and long-term operational budgets, ensuring alignment with strategic goals and financial targets.
• Collaborate with Regional Managers to schedule property inspections and address lender requirements, as well as resolve municipal findings, city or township violations, and other regulatory issues.
• Ensure compliance with all federal, state, and local codes, inspections, and regulatory requirements across assigned communities.
• Lead efforts to maintain documentation and address corrective actions from code enforcement or third-party inspections.
• Serve as a key responder during emergencies such as fires, floods, or major system failures; assist with coordination of restoration and communication with internal stakeholders.
• Support safety training initiatives and lead safety culture through policy enforcement, audits, and best practice sharing.
• Ensuring in the successful execution of all company operations policies and procedures.
• Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.

About You

You might be a great fit for this role if you have:

• Proven understanding and knowledge of all aspects of maintenance including electrical systems, plumbing, HVAC, appliances, construction, and carpentry.
• Ability to lead and develop Service Teams of various levels of skill and experience.
• Strong analytical skills with proven track record of problem-solving ability and resourcefulness
• Experience in creating and directing maintenance, facilities, capital expenditures and/or construction budgets.
• Strong verbal and written communication skills
• Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Proficient in Microsoft Excel and office suite.
• Knowledge of OSHA regulations
• Valid state-issued driver's license with safe driving record

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.