Director, Physical Security Management Center, NA

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This position is based on-site at our San Antonio, Texas, location.

The Director, Security Management Center (SMC) will lead the operational and technical performance of Vantage Data Centers' centralized monitoring function responsible for real-time situational awareness, incident management, and centralized alarm monitoring across all Vantage campuses in North America.

This role is critical to maintaining Vantage's high operational standards and supporting the company's rapid global expansion. The Director will ensure the SMC operates as a reliable, 24/7/365 command-and-control environment that supports data center security operations, field teams, and customers in alignment with Vantage's security standards and growth strategy.

Essential Job Functions

Operational Leadership

• Direct and oversee day-to-day operations of the Security Management Center, ensuring continuous national coverage and compliance with Vantage's security procedures.

• Manage and mentor the SMC managers, shift leads and specialists to ensure operational consistency across all shifts.

• Maintain real time situational awareness across all Vantage sites in North America, monitoring alarms, access events and incident escalations through integrated security systems.

• Establish and enforce SMC performance metrics, ensuring event response and communication timelines meet or exceed SLA and KPI targets.

Incident Management & Coordination

• Lead centralized response coordination for security incidents, alarms and emergency situations in partnership with regional and site security teams.

• Oversee incident triage, escalation protocols and documentation through Vantage's Global Incident Management (GIM) tool.

• Ensure accurate and timely reporting of critical events to the security leadership team and local on-site teams.

• Conduct after action reviews, identify root causes and implement process improvements.

System Technology & Oversight

• Oversee the health and performance of all SMC technologies including access control, alarm integration and monitoring platforms (Genetec).

• Collaborate with IT, Cyber Security and Security Technical Engineering teams to implement technology upgrades, integrations and automation initiatives.

• Drive operational efficiency using analytics, data visualization and automation tools to enhance event detection and response.

• Ensure system redundancy, cybersecurity alignment and adherence to uptime standards consistent with data center operations.

Standards, Training & Compliance

• Develop and maintain SMC-specific SOPs, training programs and certification standards.

• Conduct periodic audits, drills and performance assessments to ensure operational excellence and compliance with Vantage security standards and requirements.

• Support national standardization of security processes across all regions in North America.

• Partner with Compliance and risk teams to meet external requirements (SOC 2, ISO 27001, PCI-DSS, etc.).

Cross Functional Collaboration

• Serve as the operational liaison between the SMC, Regional Security Managers, Physical Security and Security Leadership teams.

• Work closely with the on-site Physical Security teams to understand and support customer operations and incident response to maintain seamless information flow during events affecting customer or operations.

Job Requirements

Travel

• Travel is expected to be up to 25% and may increase over time as the program evolves.

Experience

• Proven experience in Security Operations Center management.

• Proven leadership experience (3-5 years).

Skills

• Strong leadership presence and interpersonal communication skills.

• Demonstrated ability to manage sensitive and confidential matters with discretion and professionalism.

• Deep understanding of physical security operations, protective intelligence, and threat assessment methodologies.

• Excellent decision-making, situational awareness, and operational problem-solving under pressure.

• Exceptional organizational and project management skills with a proactive, hands-on leadership style.

• Genetec certifications are a plus.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $185,000-195,000 + Bonus (this range is based on San Antonio, Texas, market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Onsite #LI-CD1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we're excited to find the right person and will keep the role open until we do