Specialist, Facility Care

About Bouldering Project

Bouldering Project is more than a climbing gym—we're a community. We're driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we're proud to serve nine markets across the U.S.—and we're just getting started.

About the Role

Facilities Care Specialists are responsible for maintaining a clean, safe and presentable facility at each Bouldering Project. Facilities Care Specialists are an integral part of the in-house management and maintenance oft he built environment at the local facility level and are primarily responsible for the cleanliness of the facility. These staff members have direct impact on the experience of every individual that walks through eh door, from a first impression of the space to a lasting experience, these staff help create a welcoming and healthy environment.

General Responsibilities

Cleaning and Facility Maintenance

• Works with the technicians and other staff to perform regular cleaning duties including but not limited to vacuuming climbing mats, mopping concrete floors, dusting required areas, regular cleaning of restroom areas, cleaning and sanitizing fitness equipment, and ensuring that all custodial related assignments are completed as assignment by the Facilities Manager/Coordinator
• Maintains a clean, organized, and presentable facility and retail area for members and guests
• Maintains and cleans facility grounds and building as needed
• Performans regular bathroom and facility walkthroughs, immediately remedying instances in need of attention
• Follows opening and closing cleaning and facility procedures
• Performs basic maintenance tasks as needed
• Other duties as assigned

Customer Service

• Actively responds to customer needs, membership and event questions, inquires, and feedback
• Provide customers with product, membership and event information as needed
• Engages with customers, providing assistance with climbing, orientation, and facility offerings

Requirements:

What You'll Bring

• Previous customer service
• Effective communication and interpersonal skills.
• Excitement about working in a climbing, fitness, and community environment.
• Ability to follow procedures and work both independently and as part of a team.

We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply.

Working at Bouldering Project

At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible, safe, and welcoming to all. Our values of safety first, quality over quantity, and all are welcome are expected to be demonstrated in both leadership and daily operations.

This role may require a flexible schedule, including availability during evenings, weekends, holidays, or outside standard business hours depending on programming and business needs.

Compensation & Benefits

This is a part-time, hourly position. Compensation is based on experience and local market benchmarks. Perks include:

• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners
• A joyful, supportive, and respectful work culture
• Commuter benefits and access to wellness programs
• Eligible to participate in a 401(k) retirement savings plan

Equal Opportunity

Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.