Operations Manager

Job Details
Level:    Management
Job Location:    ENCORE BOSTON HARBOR - Everett, MA
Position Type:    Full Time
Salary Range:    $ $ Salary
Job Category:    Restaurant - Food Service

Description

ABOUT US

Seamark Seafood & Cocktails offers a blend of traditional New England seafood and contemporary favorites in an elegant, oceanic dining room. 

The menu features refined seafood dishes that honor their ingredients and surprise with global flavors. Seamark also houses Old Wives' Tale, an intimate speakeasy with sublime cocktails created by renowned mixologist Francesco Lafranconi.

POSITION SUMMARY

The Seamark Restaurant Manager is responsible for ensuring smooth operations within the restaurant. This position is the outlet leader who helps the venue achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the restaurant. The Restaurant Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners.

PRIMARY RESPONSIBILITIES

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department. 
• Establish and maintain accurate inventory records. Participate in periodic department inventories.  Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure a consistent sequence of service is followed and all brand standards are properly executed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Prepare and execute business plans to ensure the maximization of department performance. 
• Create and develop goals and operational strategies for the operations that are aligned with the Seamark brand. Communicate the role that each employee has in their achievement and ensure accountability. 
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization. 
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors, and employees to achieve their career goals and maximize their potential. 
• Monitor and evaluate staff performance and deliver recognition and rewards. 
• Promote a positive work environment for all employees and ensure all employment-related processes and documentation comply.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law. 
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in the department. 
• Ensure an extraordinary experience and create loyalty to the property and Seamark brand by exceeding expectations through exceptional service and product quality. 
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback.  Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in the department, including health and safety guidelines.
• Maintain effective relationships with guests.
• Present a professional image to employees, guests, clients, owners, and investors.  
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Operate ethically to protect the Seamark brand.  Ensure brand and business initiatives are implemented. 
• Maintain confidentiality of guest, employee, and company information.   

This job description reflects the position's essential functions; it does not encompass all the tasks that may be assigned.

OUR IDEAL CANDIDATE

Experience, Education, and Certifications

• 3+ years' experience in hospitality management, including 2 years in restaurant management.  Luxury hotel experience preferred. 
• Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.

Skills

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). 
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods.
• Ability to make repeating movements of the arms, hands, and wrists.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.

Additional Requirements

• Deep understanding of lifestyle hotels and premium dining products and services.
• Self-starter with an entrepreneurial spirit and strong organizational skills.
• Ability to work evenings, weekends, and holidays, as needed.

As an important member of our team, you'll be eligible for:

• Health, Dental, and Vision insurance
• Competitive Pay

The employee is expected to adhere to all company policies and to function as a role model. This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes to the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality management's right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal-opportunity employer and value diversity and inclusion.

Qualifications

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