Assistant General Manager/Director of Operations

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Utilizing independent judgment, the Assistant General Manager/Director of Operations at Angel Of The Winds Arena assists the General Manager in managing, supervising and coordinating all day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, event services, and safety and security. Assists in providing overall administrative planning, direction, and policies to staff, assuring the highest quality service program to assure booking/rebooking of events. AGM/Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget as well as providing highly responsible staff assistance and management to the General Manager. The position will include direct management of the operations department throughout the Everett Events Center which includes Angel Of The Winds Arena, Edward D. Hansen Conference and the Everett Community Ice Rink.

This role pays an annual salary of $100,000-$125,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 20, 2026.

• Oversees overall daily operation and maintenance of the facility and systems.  This includes workplace safety, event related equipment, ice surface, custodial services, sustainability, etc.
• Participate in the development and administration of the facility's operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
• Oversees the advancing and communicating of event information to the appropriate departments and staff
• Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, truss, curtains, hockey dasher boards and glass, chairs, signs, banquet functions, etc.
• Oversees ice surface install and removal and all day to day and game day ice maintenance and resurfacing
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Responsible for Health & Safety compliance
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, etc.)
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Direct and monitor the work of contractors, engineers and architects on building projects
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
• All other duties as assigned by the General Manager

• B.S. or B.A. degree from an accredited college/university.
• 5-7+ years' experience in facility operations management.
• Must show demonstrated knowledge of physical plant management, ice maintenance in a major-junior hockey or higher level facility, and supervisory skills and experience in work crew supervision in facility operations.
• Ability to supervise the work of others
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Knowledge of budget preparation and control.
• Basic Knowledge of boilers, chillers, refrigeration and ice making
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Knowledge of Event production and theatre technology
• Knowledge of OSHA requirements.
• Working knowledge of equipment safety, facility maintenance and housekeeping
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
• Excellent customer service skills
• Ability to work event nights, weekends and holidays as required.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.