Risk Manager, Business Continuity and Resilience Risk Management

Risk Manager, Business Continuity and Resilience Risk Management

Do you want to be part of an organization that is dedicated to helping Capital One identify, manage, and effectively mitigate risk – for our customers, our communities, and our associates? Capital One is seeking an enthusiastic, self-motivated Risk Manager to join the Business Continuity and Resilience Risk Management (BCRRM) team within the Operational Risk Management (ORM) second line of defense.

BCRRM is responsible for independent governance and oversight of Capital One's business continuity practices enabling Capital One to respond to and recover from business disruptions. As a Risk Manager, you will provide risk advice and effective challenge to the first line of defense in its identification, management, control, and mitigation of business continuity risks, with a key focus on the Global Payment Network (GPN), as well as technology and third-party services.

As part of the larger ORM organization, you will work with talented associates to provide oversight and effective challenge to ensure our businesses effectively manage operational risk overall. This includes enabling our organizations to maintain a sustainable and holistic operational risk profile to deliver superior products while also protecting our customers. You'll also bring your unique perspective and experiences to help us be rigorous, curious, and creative.

Risk Managers have a natural passion for managing risk with excellent project, process, and analytical skills. They are highly organized, motivated, and capable of balancing multiple priorities to manage various tasks and timelines. With these skills, they serve as change agents to effectively challenge business leaders on our highest profile risk projects. Risk Managers partner with executives and other risk leaders in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded. This role requires the ability to operate as an independent contributor to deliver results, while proactively sharing progress and critical developments to keep the team fully apprised. 

Specific responsibilities of the Business Continuity Risk Manager include and are not limited to:

• Supports risk advising of Capital One's Global Payment Network (GPN) and Enterprise Technology, acts as a primary interlocutor with tech and third-party risk counterparts, and serves as a thought leader on how to meaningfully enhance our second line framework to oversee Capital One's operational resilience.

• Analyzes data and influences others to proactively identify risks and trends on an ongoing basis. Uncovers new areas of risk related to the payment network and tech services, as well as develops a strong understanding of the data eco-system.

• Fosters a highly collaborative environment with other risk teams and various partner groups to create an integrated and seamless risk experience for the business (e.g., Compliance, Third-Party Risk Management, Country Risk, Technology Risk Management). Quickly builds and maintains relationships with key stakeholders, including cross-functional partners in GPN, tech, and/or third-party.

• Executes challenge activities to elevate areas of suspected risk and escalates appropriately to Operational Risk Management leadership.

• Provide oversight, guidance and effective challenge to business areas during risk assessments (Risk and Control Self-Assessments, Process Level Assessments, New Products). This includes ensuring we have the most accurate data entries associated with GPN, tech, and third-party integration into business continuity plans.

• Consults on Issue/Event analysis or changes in resilience conditions to support first line risk response and to inform senior leaders in risk management of our aggregate exposure to operational disruptions.

• Demonstrates strong communication, collaboration, problem solving and influencing skills across various levels of the organization.

• Balances multiple priorities to help drive business value and support team objectives, while managing tasks and activities related to risk management initiatives to support the BCRRM in a well-managed capacity.

• Stay current on understanding effective operational resilience strategies and business continuity requirements.

• Support interactions with Internal Audit and Regulatory agencies, as applicable.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of experience in risk analysis specific to global or domestic payment network operations and infrastructure

• At least 3 years of experience driving collaboration with technology teams regarding resiliency and/or disaster recovery associated with third-party or internally managed services and applications.

• At least 4 years of experience in risk, compliance, or audit

• At least 3 years of experience working with internal business customers

• At least 2 years of experience in business continuity or technology resilience

Preferred Qualifications:

• 5+ years of experience in risk, compliance or audit

• 4+ years of experience in risk analysis specific to global or domestic payment network operations and infrastructure

• 4+ years of experience driving collaboration with technology teams regarding resiliency and/or disaster recovery associated with third-party or internally managed services and applications.

• 3+ years of project management experience leading cross functional programs in risk

• Demonstrated proficiency in leveraging data analysis tools to work with and interpret large, complex datasets for risk identification and reporting

• Certification in risk management, audit, or business continuity management (Certified Business Continuity Professional (CBCP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC))

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Risk ManagerRichmond, VA: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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