Account Support Specialist

5 days ago

Troy, Michigan, United States Entrega Systems Group Full time $45,000 - $70,000 per year


Full-time

Description

Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.

Job Position Summary:

The Account Support Specialist provides consultative services to clients for custom and dynamic web-based software products. This role will customize settings and optimize software applications' performance for an assigned customer base. In addition, they leverage their skills and detailed knowledge of the software applications and automotive industry to take on ad-hoc responsibilities such as reporting, process development, user outreach, and documentation.

Responsibilities and Duties:

  • Use independent judgment and expertise of the dealer environment and software products to provide strategic guidance and problem solving to dealer stakeholders.
  • Provide proactive and consultative experiences with customers to generate and/or gather onboarding and setup information; complete website configuration and ensure service optimization by leveraging thorough analysis of application performance data.
  • Establish and maintain a good working relationship with project partners (including multiple 3rd party vendors), internal team members and clients.
  • Review, troubleshoot, and resolve issues with performance for clients; escalates when appropriate.
  • Provides client feedback to Lead and Manager to assist in establishing best practices and support knowledge base.
  • Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.
  • Perform other tasks and duties as required by team leaders to support and contribute to the overall success of the organization.

Requirements
  • Capable of managing multiple tasks and projects simultaneously.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Exceptional attention to detail.
  • Outstanding writing and analytical-thinking skills.
  • Passion for learning and personal growth, specifically when it comes to technology.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity, and professionalism.

Education and Experience:

  • Associate degree or equivalent related experience.
  • Experience managing relationships with external customers.
  • Client or vendor management experience preferred.
  • Professional presentation experience, including ability to configure, coordinate and deliver web- based presentations.
  • Exceptional communication skills (verbal and written) including aptitude for customer service.
  • Exhibit strong understanding of interactive web-based sites and applications.
  • Proven ability to work independently, manage own priorities and schedule.
  • Demonstrated ability to make independent decisions with minimal day-to-day supervision.
  • High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook.

  • Client Account Specialist

    7 days ago

    Troy, Michigan, United States Arc of Oakland County Full time $41,000 - $43,000 per year

    Title: Client Account SpecialistSetting: Non-Profit OrganizationLocation: The Arc of Oakland County, Troy, MIGeneral Description: The Arc of Oakland County provides Financial Management Services (FMS) to those who have chosen Self-Direction. As the FMS agent, we process payroll on behalf of the individual, assist in monitoring their budget, current...

  • Accounts Payable Specialist

    7 days ago

    Troy, Michigan, United States Suburban Automotive Services Full time $28,000 - $40,000 per year

    Suburban Accessories is the largest distributor of OEM accessories and parts in the nation. We specialize in dealership sales support, as well as the warehousing and distribution of accessories that enhance vehicle value and customer satisfaction. Backed by the strength and legacy of Suburban Automotive Services, we serve as a trusted partner to automotive...

  • Experienced Accounts Receivable Specialist

    3 days ago

    Troy, Michigan, United States Perry Johnson Registrars, Inc. Full time $48,000 - $60,000 per year

    About Us:Perry Johnson, Inc is a dynamic and fast-growing [industry] company committed to delivering excellence in our services and products. We pride ourselves on maintaining a supportive and professional work environment where our employees can thrive.Job Description:We are seeking a detail-oriented and experienced Accounts Receivable Specialist to join...

  • Entry Level- Billing Support Specialist

    7 days ago

    Troy, Michigan, United States Helios Psychiatry and Counseling Full time $37,144 - $75,120 per year

    Job Summary:Join our team as an Entry Level Billing Specialist in our healthcare facility where accuracy and attention to detail are paramount. As a Billing Specialist, you will be a crucial part of our administrative and billing team, ensuring the efficient processing of medical billing and collections. This is an entry level position where we will provide...

  • Engineering Support Specialist

    5 days ago

    Troy, Michigan, United States Altair Engineering, Inc. Full time $80,000 - $120,000 per year

    Transforming the Future with Convergence of Simulation and DataEngineering Support Specialist - SeniorJob Summary:Our client in Auburn Hills, MI is looking for an Engineering Support Specialist - Senior. This is a contract position.What You Will Do:The Senior Energy Specialist will assist manufacturing facilities in developing and implementing projects to...

  • Senior Desktop Support Specialist

    7 days ago

    Troy, Michigan, United States Tokio Marine HCC Full time $60,000 - $100,000 per year

    Senior Desktop Support Specialist and Network AdministratorIMPORTANT:We are only considering applicants who reside within a reasonable commuting distance of our Troy, Michigan office and are able to work a hybrid schedule three days in-office and two days remote. Additionally, applicants must not require, now or in the future, work sponsorship.Tokio Marine...

  • Payroll Specialist

    7 days ago

    Troy, Michigan, United States Perry Johnson Registrars, Inc. Full time $50,000 - $60,000 per year

    Job DescriptionWe are looking for an experienced specialist with payroll processing experience to be responsible for all payroll and federal and states reporting related tasks. In this role, your responsibilities will include collecting and reviewing employee information and working hours, calculating wages, preparing, processing employees' payments,...

  • Insurance Sr. Specialist/Full Time/Remote

    1 week ago

    Troy, Michigan, United States Henry Ford Health Full time $100,000 - $120,000 per year

    The CBO Insurance Sr. Specialist is responsible for effectively and efficiently resolving complex accounts, acting as a subject matter resource for his/her functional area, coaching team members on account resolution workflows, and assisting the supervisor with team management. The Sr. Specialist confirms the accuracy and completeness of patient financial,...

  • Accountant

    7 days ago

    Troy, Michigan, United States America's Community Council Full time $60,000 - $90,000 per year

    Job Details Job Location:    Admin Office Troy - Troy, MI Position Type:    Full Time Education Level:    4 Year Degree Salary Range:    Undisclosed Travel Percentage:    None Job Shift:    Day Job Category:    Accounting DescriptionThe Accountant is responsible for maintaining accurate financial records and assisting with financial...

  • Experiential Account Manager

    3 days ago

    Troy, Michigan, United States 24G Full time $80,000 - $120,000 per year

    At CLUTCH, a division of 24G, we create digital experiences that power some of the world's most iconic events and brands. Our team brings together talented developers, designers, strategists, and experiential specialists to craft interactive activations that captivate audiences, tell compelling stories, and deliver measurable results.We're looking for a...