Contact Center Coordinator

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Developmental Disability Program Specialist duties include but are not limited to:

• Planning, monitoring, resolving problems and coordinating operations and service delivery for publicly funded clients of CPM research
• Retrieve and analyze information, adjust service authorizations, research adjudication of medical denied claims
• Review over payments
• Complete requests from Providers by using multiple databases
• Research state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements
• Prepare, review and maintain detailed records and reports to measure project activities
• Participate in work teams to develop project goals and support materials, process create medical claims and billing maintain and implement monitoring tools to ensure service provider training is performed.
• Preforms various duties as needed to successfully fulfill the function of the position. 

This position may be eligible for remote or hybrid work.

Required Education and Experience:  High School Diploma or GED, AND: 

• 18 months experience in data analysis, project coordination, or related experience.

Skills:

• Ability to communicate verbally and in writing
• Ability to understand written material and instructions
• Excellent customer service skills
• Basic computer skills
• Detail oriented
• Ability to research information to obtain an answer or solution to a problem in a timely manner

Certifications: None

Advertised Physical Requirements:

• Ability to sit and talk for prolonged periods. 
• Hand and finger dexterity. 
• Engage in repetitive motion of he wrist, hand, and fingers. 
• Standard Office Environment.

Departmental Preferences:

• 18 months in medical claim research, data analysis, and/or program evaluation experience
• Knowledge of Medicare/Medicaid rules and regulations
• Knowledge of Oklahoma Waiver program for developmental disability
• Knowledge of ICD-10 and CPT coding
• Knowledge of EVV (Electronic Verification Visits)
• Knowledge of medical claim billing

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit 

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.