Manager, Infrastructure Hardware

Company Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald's Global Technology is here to power tomorrow's feel-good moments.

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald's  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald's, you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.

Duties

The Manager, Infrastructure Hardware, is part of the Restaurant Infrastructure & Operations team within Global Technology. This role reports to the Senior Manager, Restaurant Hardware Solutions and is responsible for managing a portfolio of restaurant hardware solutions. The restaurant environment is complex, made up of many different technology hardware solutions. With constantly evolving needs of restaurant crew and customers, this team plays an important role in understanding those needs and evolving our hardware solutions to keep pace. This role will play a key role in defining the scope of the Hardware Solutions team portfolio and associated restaurant hardware lifecycle processes

This is an exciting opportunity for an experienced  leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds technology environment.

Responsibilities & Accountabilities:

• Support the Senior Manager, Restaurant Hardware Solutions, by executing short-term strategy for a portfolio of hardware solutions (e.g., digital menu boards)
• Own designated technology categories by defining long term product strategies to optimize cost, performance, and reliability
• Understand restaurant needs (crew, customer, manager) and translate those functional and technical needs into product requirements
• Partner with market and cross-functional teams to define standards / technical specifications, select and approve global solutions, and certify new hardware solutions
• Oversee supplier relationships to insure the quality, compliance, and cost of technology in the restaurant is actively managed
• Design and execute tests to guarantee up-time of hardware solutions in the markets; oversee third party hardware certification testing where appropriate
• Provide input on deployment plan for hardware solutions to market teams
• Manage stakeholder relationships, including product teams as customers of hardware solutions, and ensure stakeholders are aligned with hardware roadmaps.

Qualifications

Basic Qualifications

• 8+ years of technical product management or relevant experience with a Bachelor's degree or 6+ years relevant experience with a Master's degree.
• 5+ years of electrical design experience
• PMP or CSM certification
• Experience communicating with leadership and setting expectations for major cross-functional initiatives.
• Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
• Demonstrated experience owning and delivering high load technology or hardware products with measurable results.
• Proven analytical and quantitative skills; ability to use data and metrics to back up assumptions, develop product strategy and business cases, and measure success.
• Ability to utilize data to proactively identify and solve complex problems.
• Strong written communication, presentation, and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
• Experience partnering with stakeholders across a complex, global organization.
• Impact-minded approach, with ability to articulate goals and instill action and alignment to reach them.
• Experience working in an agile product development environment: participating in agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.)

Preferred Qualifications

• Experience with all aspects of hardware product management: product definition, system integration, quality & reliability, lifecycle planning, service management
• Demonstrated experience obtaining Voice of Customer and translating into defined product Key Performance Indicators (KPIs)
• Demonstrated ability to lead projects with globally deployed team members
• Demonstrated ability to effectively influence and partner across product and platform teams within a global engineering organization
• Demonstrated ability to manage and navigate to drive results within a globally distributed organization
• Experience defining hardware standards and specifications that address global complexities and differences between markets / regions

Compensation

Bonus Eligible:
Yes

Long - Term Incentive:
Yes

Benefits Eligible:
Yes

Salary Range

The expected salary range for this role is $112, $143,900.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.