Field Service PowerGen Service Supervisor

2 days ago


Manassas, Virginia, United States Cummins Talent Acquisition Full time

We are looking for a talented Field Service PowerGen Service Supervisor to join our team specializing in Service for Cummins, Inc. in Manassas, VA.

In this role, you will make an impact in the following ways: 

  • Supervise Service Technicians: Coordinate and schedule work, communicate repair plans, and monitor productivity and quality.
  • Provide Coaching and Feedback: Offer guidance, performance reviews, and professional growth opportunities to Service Technicians and Team Leaders.
  • First-Level Support: Assist Service Technicians with technical issues and escalate support needs when necessary.
  • Manage Logistics: Oversee the use of materials, equipment, and employees to ensure safety, quality, and efficiency.
  • Review Quotes: Ensure accuracy of quotes before communicating to customers and provide updates on repair status and changes.
  • Monitor Repair Status: Track open repairs, address issues impacting completion, and ensure timely execution of repair plans.
  • Monitor Performance: Measure and maintain high levels of customer satisfaction and review branch performance targets.
  • Issue Resolution: Address warranty-related issues and build strong relationships with key customers through professional communication.


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