Lead Dispatcher

DepartmentFlorida State University Police Department (FSU PD) DispatchThe FSU police department is recruiting for a Lead Dispatcher. For more information about the Florida State University Police Department please visit our website at ResponsibilitiesSupervises a team of dispatchers at FSUPD. Monitor the university wide camera system and coordinate resources between local law enforcement and fire rescue agencies, as necessary. Must oversee their dispatch unit and perform supervisory functions, resulting in an effective, fast-action response team. Coordinates monitoring and management of/with Campus Access and Security Services (CASS) systems as it relates to FSUPD and the response of FSU law enforcement personnel. Acts as the trainer and educator to direct reports. This position will oversee the FSU Emergency Notification system and execution of sent messages by their dispatch unit. This position is designated as an Essential Employee.Complete emergency notification messages for in progress or dangerous situations that immediately threaten the health and safety of the campus community. May serve as alternate Florida Crime Information Center Agency Coordinator (FAC).Operate FSUPD communications center, providing radio communication support to sworn and non-sworn department employees. Maintain radio/telephone communication link between field officers and base station, supervisors, emergency services, and other law enforcement agencies. Perform duties associated with the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) teletype. Receive and evaluate calls from the public requesting police assistance, of both emergency and non-emergency natures. Input and transmit call information using computer-assisted dispatch system or manual card system. Refer callers to appropriate agencies or extensions. Contact appropriate parties to notify of complaints and/or actions required. Serves as Communications Training Officer training their dispatch unit in the methods and procedures of call taking, police dispatching and teletype functions.Oversees and may use computer-assisted dispatch system to update and monitor unit status, transmit requests for emergency services, and retrieve various data and records. Manages various criminal justice and public safety computer systems to check drivers' license records, vehicle registrations, stolen article files, warrants, criminal history, and missing persons listings. Monitor for activation of security or fire alarms on the alarm system. Obtain and/or verify other information required by field units using computer, two-way radio communications, and telephone. Contact other public safety agencies to obtain assistance (as needed). Prepare various departmental logs, reports, and forms.Assess failure of computer and radio systems, take necessary action, and make appropriate notifications. Attend and/or conduct training classes as directed. Manage and prepare detailed records and reports in a timely manner. May provide testimony and/or appear in judicial proceedings (witness appearance rather than arresting officer, used to witness rights, original complaint, how received, etc.). Additional duties as required.QualificationsHigh school diploma/equivalency and one year of experience. (Note: a combination of post-high school education and experience equal to one year.)911 Public Safety Telecommunicator Certification is to be obtained within 12 months of the hire date per Florida Statute Preferred QualificationsSupervisory experience.Ability to demonstrate effective customer service skills and communicate effectively verbally and in writing.Ability to make quick and correct decisions, functioning effectively and efficiently in high-stress emergencies.Ability to deal with crises and manage sensitive information.Ability to differentiate emergency from non-emergency situations.Knowledge of applicable computer applications and basic computer functions.Knowledge of emergency communications and hazard response practices, procedures, and protocols.Ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.Contact InfoFor more information regarding this position, please contact Malia Brown at and/or University InformationOne of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news Learn more about our university and campuses.FSU Total RewardsFSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.How To ApplyIf qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Veterans' PreferenceCertain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.Click the links for eligibility information and required documentation, or call FSU Human Resources at ConsiderationsThis is an USPS (University Support Personnel System) position.This position requires successful completion of a criminal history background check.Shifts: 12-hour shifts 6:00 am - 6:00 pm, 6:00 pm - 6:00 am, rotating days schedule to include nights, weekends, holidays, and special assignments.This position is in the FSU Police Department but does not qualify for special risk benefits and classification under applicable retirement or insurance programs.Equal Employment OpportunityFSU is an Equal Employment Opportunity Employer.