BU Customer Service Order Entry Specialist

2 days ago

Hamilton, Ohio, United States WESTERN STATES ENVELOPE COMPANY Full time

Job Details
Job Location:    Butler Corporate HQ - Butler, WI
Position Type:    Full Time
Education Level:    Equivalent Work Experience
Salary Range:    $19.00 Hourly
Travel Percentage:    None
Job Shift:    Office Day
Job Category:    Customer Service

JOB DESCRIPTION

Are you at the stage in your career where you want to apply your skills and experiences to make a difference, as well as continue to learn and grow in an ever-evolving industry? We are seeking a detail-oriented and organized individual to join our team as an Order Entry Specialist. In this role, you will be responsible for accurately and efficiently processing incoming orders.

This individual will plan, prepare, sort, and enter order and customer information into various computer systems. This individual will also serve as back-up to our Customer Service Team as First Point of Contact (FPOC) for orders, sample requests, and email/telephone inquiries from customers and sales professionals in our office in Butler, WI, just minutes from Milwaukee. This position is full-time, and the hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.



WHY CHOOSE WESTERN STATES?

Worried about stability? How would you like to work for a company with a history of over 115 years, where 48% of their current staff have been with the company for 10 years or more? (We did the math). Our employees receive COMPREHENSIVE BENEFITS, 401k + COMPANY MATCH, and 9 PAID HOLIDAYS. Check out our Western States Facebook page to see some of the fun things we do at Western States

Essential Duties and Responsibilities:

  • Process customer orders promptly
  • Verify order accuracy and completeness
  • Enter order data into the order management system
  • Resolve order discrepancies and issues
  • Maintain accurate order records and reports
  • Collaborate with sales, customer service, and warehouse teams
QUALIFICATIONS
  • Experience in a customer service role
  • Strong data entry and typing skills
  • Excellent attention to detail and accuracy
  • Proficiency in order management systems
  • Good problem-solving and analytical skills
  • Proven ability to work in a fast-paced environment
  • Strong organizational and time management skills
  • Expertise with computer skills especially with ERP systems and Microsoft Office products (Excel, Word, Access, PowerPoint)
  • Track record of listening and strong communication skills (written and verbal) with the ability to articulate requests and actions in a concise, clear, and timely manner
  • Proficient in basic math
  • Analytical and decision-making skills
  • Ability to maintain a positive outlook and adapt to change
  • Interest in working as part of a team, is dedicated and reliable
  • Capable of functioning independently as needed after training

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