Organizational Change Management

The Organizational Change Management & Training Coordinator is responsible for planning and executing change management and training initiatives to support deployment and adoption of new technology at our client. This role develops structured change strategies, communication plans, and training programs so lawyers and staff can effectively adopt new systems and processes. The Coordinator works with functional teams and leadership to assess readiness, identify adoption risks, and design interventions that minimize disruption and maximize value. The role prioritizes confidence-building through clear, practical training tailored for legal workflows, providing ongoing support as new tools are integrated. Strong expertise in change management, instructional design, and adult learning is needed, along with the ability to communicate technical concepts in accessible terms. Success requires excellent facilitation, collaboration across technical and non-technical teams, and the ability to drive cultural adoption of technology.

Responsibilities

Planning and Execution

• Develop and implement change management strategies and training to drive technology adoption.
• Collaborate with IT and business stakeholders to align efforts and project timelines.
• Assess readiness and adoption risks, designing interventions to minimize disruption.
• Create structured communication plans to keep stakeholders informed.

Collaboration and Communication

• Serve as the main contact for change management and training initiatives, ensuring alignment with operational goals.
• Work directly with cross-functional teams to integrate change and training into daily operations.
• Build relationships at all levels, offering guidance for system and process adoption.
• Facilitate workshops and feedback sessions to improve strategies.

Operational Oversight

• Design and deliver training programs, including live sessions, e-learning, and instructional materials.
• Monitor training effectiveness and change outcomes, refining as needed.
• Develop user guides and resources to support end-users.
• Provide ongoing training support post-implementation for sustained adoption.

Process Optimization and Innovation

• Identify opportunities to streamline training and change management for increased efficiency.
• Stay current on best practices and trends in change management and legal technology, recommending new solutions.
• Continuously refine methodologies to stay aligned with organizational needs.

Education & Credentials

College degree strongly preferred.

• Change management certifications (e.g., Prosci Certified Change Practitioner, CCMP) highly preferred.
• Certifications in instructional design or training (e.g., CPTD) a plus.
• ITIL Foundation or other IT service management certifications preferred.

Knowledge & Experience

• Experience in change management, training development, or similar role, preferably in professional services or legal.
• Strong knowledge of change management frameworks and tools, with ability to support major initiatives.
• Skill in designing and delivering training for varied user groups.
• Familiarity with IT systems and enterprise applications is preferred.
• Proven ability to assess readiness, identify risks, and implement targeted interventions.
• Strong communication and stakeholder engagement skills.
• Experience using feedback to improve training and change success.
• Understanding of adult learning and instructional design principles.
• Ability to manage multiple projects in a dynamic environment.
• Familiarity with legal or professional services is helpful but not required.

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