General Manager, Services Sales

General Manager, Services Sales - Region North

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are now looking for a General Manager, Services Sales – Region North to join our team working for a better future.

The position is permanent, and the preferred location is Fort Lauderdale, FL. Alternative locations such as Houston and Puerto Rico, may also be considered.

What You Will Be Doing

As General Manager, you will lead the transactional sales strategy for the Energy Business in the Americas North Region. You will oversee both the Account Management and Sales Support teams, ensuring alignment with strategic goals and excellence in customer success. This role is critical to converting non-agreement customers into long-term partners.

You will report to the Director, Regional Operations North Region and collaborate closely with cross-functional stakeholders to deliver value beyond the traditional.

Responsibilities

• Ownership of the business related to existing installed base, installation uptime, service sales growth, technical performance of the installed base, identifying the corrective actions and follow-up the execution.
• Ensure the implementation of the processes and tools according to business as well as Quality, Health, Safety and Environmental guidelines
• Customers' pain points are identified, shared and addressed.
• Proactive selling to non-agreement customers: Originate field service and upgrade project opportunities
• Non-agreement customers in the region are committed to Wärtsilä with an agreement
• Non-agreement customers in the region are committed to Wärtsilä products and services
• Competence development for Account Management and Sales Support
• Manage the transactional sales proposals process in Region North for field services.
• Continuously looking for ways to develop new value propositions and winning proposals, as well adapt to the needs of the internal and external customers and market developments.
• Enable growth in lifecycle sales and customer relationship with improved proposal quality, scope and speed to market.
• Ensure consistent proposal tracking, documentation, and quality for all proposals produced by the team.
• Drive profitable sales growth in Region North
• Lead the CRM sales pipeline management and maintenance, growth of the sales funnel and consistent follow-up of all opportunities.
• Contribute with new concepts and out of box ideas to serve our customers and create value beyond the traditional.
• Continuous Improvement mindset and cooperation within the entire team and with all cross functional departments.

Desired Behaviours

• Strategic mindset
• Achieving results
• Making change happen
• Decisiveness and action orientation
• Planning and target setting
• Developing self and others
• Communication
• Situational and cultural sensitivity
• Business and customer focus

As an Ideal Candidate, You

• Drive Wärtsilä's Purpose and demonstrate Wärtsilä's values
• Go beyond your role to collaborate with cross-functional stakeholders
• Are a recognised and respected leader with the ability to build high-performing teams based on trust
• Create clarity on direction and vision
• Inspire people to take action towards future goals
• Have a business- and goal-oriented mindset
• Possess strong coaching skills to elevate team performance
• Drive business results with excellent planning and execution skills
• Hold relevant education, such as a B.Sc. or M.Sc. in Engineering, Economics, Business, or a related field
• Bring at least five years of proven experience in a leadership role, demonstrating your ability to guide teams and deliver results.
• Possess a strong understanding of Wärtsilä's product portfolio and how it drives value for customers and the business.
• Are willing and able to travel domestically and internationally up to 40% of the time.

Your Success Will Be Measured By

• Employee satisfaction and engagement
• QEHS KPIs
• Customer satisfaction (NPS)
• Regional sales and order intake
• Regional sales margin and profitability
• Sold vs. delivered margin
• New service agreement and upgrade project leads
• Sales forecast accuracy

Last application date: 20/11/2025

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Travel Requirements: This position requires a 40% travel commitment, encompassing both domestic and international. Prospective candidates should be prepared to fulfill these travel obligations as an integral aspect of the position's responsibilities.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.