Sales Performance Manager

About Nationwide Transport Services

Nationwide Transport Services (NTS) is a leading logistics brokerage specializing in heavy equipment, freight, containers, vehicles, and specialized loads across North America.

With over 16 years of experience, 130+ logistics experts, and 23,000+ vetted carriers, we manage thousands of shipments annually through trusted brands such as , , and

We're expanding our Agent Improvement and Training Division to strengthen agent consistency, call handling, and sales accountability across our growing national sales teams.

Position Overview

We're hiring a Sales Performance Manager (Contact-Center-Enabled Environment) to lead the improvement of agent performance across inbound and outbound sales activity.

This person will oversee both sales coaching and contact-center execution, ensuring all inbound calls, website form leads, and client inquiries are handled professionally, efficiently, and with a sales-optimized approach aligned to company standards and conversion goals.

While NTS is not a traditional call center, we operate a sales-driven, contact-center-enabled environment within our logistics operation. Unlike most brokerages that rely primarily on outbound sales performance, NTS manages an exceptionally high inbound volume of client shipping requests daily. Our goal is to not only strengthen outbound sales performance but to fully optimize how inbound opportunities are managed and converted across our team of over 100 full-time sales agents.

We leverage a robust technology stack and evolving sales training curriculum in progress now to support this role and its objectives. This includes our contact-center platform (GoTo Connect), a fully customized proprietary CRM, and newly developed AI-powered mock-play training software designed to simulate real client interactions. These tools enable large-scale live call training, performance monitoring, and consistent accountability across all offices. Together, they allow our brokers and logistics specialists to combine relationship-based selling with real-time technology and data-driven coaching to continually improve conversion rates and overall client experience.

The ideal candidate blends sales leadership with contact-center operations experience—someone who can coach brokers on performance, leverage data for improvement, and fluently use modern VoIP and CRM systems to monitor, train, and motivate our teams across multiple offices.

NTS's sales teams operate from five offices nationwide, and this position will coordinate with agents and managers in each location. For that reason, strong technical proficiency and remote collaboration skills are essential.

Key Responsibilities

• Lead with a sales-first approach across all inbound and outbound activity—ensuring agents prioritize conversion, follow-up accuracy, and professional client communication.

• Monitor daily inbound and outbound queues to confirm that all calls and leads are handled promptly, with a focus on sales opportunity capture and follow-through.

• Review flagged calls and performance data from GoTo Contact Center analytics and the NTS CRM to identify sales gaps, missed opportunities, or process issues.

• Conduct one-on-one coaching and live feedback sessions with agents and branch managers, focused on closing skills, objection handling, follow-up discipline, and overall sales performance improvement.

• Lead structured mock-play and role-play sessions (via new internal AI role playing system built & customized in-house) to improve agent confidence, call flow, and closing ability.

• Collaborate with dedicated colleagues
  
  and other QA resources to translate flagged data into targeted sales coaching and action plans.

• Maintain detailed records of training sessions, accountability actions, and measurable improvement results.

• Partner with branch managers to develop ongoing sales training initiatives, share insights from performance metrics, and align coaching objectives with office-level goals.

• Prepare reports highlighting agent performance, lead engagement, conversion trends, and training impact.

• Contribute to the development of NTS's new sales training and curriculum, including refining scripts, mock-play scenarios, and best practices that align with the company's Agent Improvement and Training Program – Over time of course.

• Work with leadership to ensure no stranded callers or abandoned leads—every client inquiry receives a prompt, professional, and sales-driven response.

Qualifications

• At least 3–5 years of experience in sales supervision, performance coaching, or contact center management.

• Strong understanding of VoIP and CRM systems. (We use GoTo Connect for contact center management and operate a proprietary, fully customized CRM platform.)

• Proven success leading or training high-volume sales teams.

• Excellent communication and analytical skills with a motivational leadership style.

• Familiarity with logistics, freight, or transportation brokerage
  
  highly preferred.

• Ability to interpret data and convert insights into measurable performance improvement.

What We Offer

• Performance incentives.

• Full-time, long-term role with advancement opportunities.

• As the first position of its kind within our new Agent Improvement and Training Division, this role is foundational and will evolve to oversee additional team members as the department grows.

• Direct mentorship from company leadership and an opportunity to help shape NTS's national training framework.

• Collaborative, fast-paced environment backed by a 16-year industry leader.

• Hybrid or remote flexibility for qualified candidates. The position supports agents across 7 U.S. offices, so the ability to manage, train, and monitor teams virtually through our systems (GoTo Connect, CRM, and Mock Play AI Tools and More) is a key part of this role.

Future Growth Path

As NTS expands, this role will evolve into two focused leadership positions:

• Contact Center Supervisor – overseeing queue analytics, routing, and call quality.

• Sales Performance Manager – dedicated solely to agent coaching, mock play, and KPI accountability.

Joining now provides the opportunity to establish and lead both systems from the ground up.

Salary & Compensation

$80,000 – $90,000 (base salary)

• Performance bonuses
  
  are tied to agent improvement, conversion growth, and training effectiveness.

Compensation may vary based on experience level and work arrangement (on-site vs. virtual).

Because of this, strong technical proficiency and experience using contact-center systems, CRM tools, and reporting dashboards are essential to succeed in this role.