Strategic Partnerships Manager

About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more) to operate and grow.

With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About The Role
The
Strategic Partnerships Manager
is responsible for developing and maintaining relationships with top affiliates in FareHarbor's largest markets, driving growth through FareHarbor's affiliate channel. This role is an exciting opportunity to strengthen partnerships and help affiliates and clients collaborate effectively through FareHarbor's affiliate offerings, including the affiliate Dashboard, FareHarbor Desk, FareHarbor Marketplace, and API.

In this role, you will directly impact the success of FareHarbor and its clients by driving affiliate bookings, optimizing how affiliates and clients work together, and creating a flywheel effect: increasing client revenue and generating referrals for new FareHarbor clients. This position offers a chance to play a critical role in scaling a key revenue channel and shaping its future growth.

What You'll Do Here
Affiliate Relationship Management

• Build, nurture, and maintain strong relationships with top affiliates across FareHarbor's largest markets, driving affiliate bookings for FareHarbor clients.
• Act as the primary liaison for affiliates, ensuring engagement, satisfaction, and growth opportunities.
• Identify new partnership opportunities and confidently pitch the best fit affiliate booking tool for the partner/affiliates business.
• Attend and participate in relevant networking events, conferences, and market visits to promote our organization and build relationships with existing and potential partners.

Optimizing Affiliate Collaboration

• Help affiliates and clients identify the best ways to work together through FareHarbor's affiliate offerings, including the affiliate Dashboard, FareHarbor Desk, FareHarbor Marketplace, and API.

Flywheel Impact

• Strengthen affiliate relationships to drive more bookings for clients and generate referrals to attract new clients to FareHarbor.

Channel Mix & Client Partnership Strategy

• Support AM in helping clients in optimizing their channel mix and enabling clients to effectively resell each other's tours and activities.

Performance Analysis & Growth

• Set and track key performance indicators (KPIs) for partnerships to ensure alignment with organizational goals.
• Analyze affiliate performance and collaborate with internal teams to enhance overall affiliate strategy and identify growth opportunities.

Cross-Functional Collaboration

• Work closely with AM, Sales, CS, and Product teams to align partnership efforts with FareHarbor's business objectives.
• Act as a role model to other team members, and set an example for other team members.
• Proven knowledge source within the team as well as within the organization.
• Demonstrate strong communication skills and the ability to work with enterprise level businesses.
• Consistently share ideas, innovate, and generate significant impact within the team.

Requirements

• 3+ years of experience in commercial partnerships or business development (tourism or hospitality industry strongly preferred)
• Confident and effective communicator, both on the phone and in person
• Comfortable managing and achieving revenue-based targets
• Highly organized with excellent time management skills
• Strong verbal and written communication abilities
• Willingness to travel
• Bilingual in both English and Spanish

Bonus Points

• Deep understanding of the affiliate/partnership landscape in North America
• Familiarity with FareHarbor's affiliate products and partnership models

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year

• Global leave benefit

• 22 weeks paid parental leave

• 2 weeks paid grandparent leave
• Extended care and bereavement leave

• Life insurance policy

• 401k + employer matching

• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range:
$52,160-$78,240, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.
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