resort operations host

11 hours ago

Winter Haven, Florida, United States Merlin Entertainments Full time
Resort Operations Host - Attractions - Z1

Location (Country-State-City) US-FL-Winter Haven

Job ID

Employment Type

Part-Time

Offer/Contract Type

At Will (US Only)

Location Name

LEGOLAND Florida

Job Locations

US-FL-Winter Haven

What you'll bring to the team

ROLE SUMMARY

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards.

KEY RESPONSIBILITIES

Zonal Operation:

  • You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.
  • After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.
  • Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.
  • Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.
  • Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.
  • Performs opening and closing routines as defined by the operating procedures.
  • Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.
  • Liaison leadership team to resolve any resort wide guest issues.

Health & Safety:

  • Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety

improvements.

  • Work effectively in busy environments with high noise levels. Work effectively under pressure in

situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe

operation.

WORK ENVIRONMENT, PHYSICAL DEMANDS

  • Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.
  • Exposed to wet and/or humid conditions.
  • Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.
  • Visual acuity sufficient to read written materials, to complete paperwork activities, and to

properly complete safety procedures.

  • Hearing sufficient to communicate with individuals in person and via device.
Qualifications & Experience

EXPERIENCE AND QUALIFICATIONS

  • Preferred experience in a guest-facing role such as a commercial or theme park environment.
  • Excellent communication and collaboration skills.
  • Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures.
  • Ability to handle high-stress situations calmly and effectively.
  • Basic math and computing skills are preferred.
  • Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.
Benefits
Pay Range

USD $14.00/Hr.

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