Operations Manager

Operations Manager/On-Site
Winter Park, FL 32789
Remember the one in your group who always had a plan? They were the calm in the storm, the fixer, the one who could take chaos, put it into order, and drive things forward—whether it was running a student project, organizing a last-minute event, or managing a million moving parts behind the scenes. If this sounds like you, you're exactly who we're looking for

At ZIO, we don't just design and install AV and lighting control systems. We create the experience by focusing on the outcome. We transform boardrooms, hotels, resorts, and luxury homes into environments where every piece of equipment in the system works seamlessly. That doesn't happen by chance—it takes strong operations, smart leadership, and a team driven by excellence.

What We Do:
We partner with owners, designers, and managers of luxury residential, commercial, hospitality, and institutional properties in the Southeast U.S. who value trusted advisors to solve complex building technology challenges. We are solving problems with the best solutions by designing, installing, and supporting smart technology. We're proud to partner with top-tier platforms like Lutron, Crestron, Q-Sys, Biamp, and others—and we never stop raising the bar.

What You'll Be Doing
You'll be the connective tissue of our company—supporting and guiding the teams that make our projects possible. You'll lead our support, projects, installation, and engineering departments while collaborating across leadership, finance/administration, and sales/marketing. You'll keep us aligned, efficient, and ahead of the curve.

• Collaborate with PMs and technicians to solve challenges in real-time.
• Review and update team forecasts and project schedules.
• Create consistency and accountability through great communication and follow-through. Help improve systems, tools, and workflows to scale with ZIO's growth.
• Oversee building, fleet, and equipment maintenance.
• Support budgeting, resource planning, and company KPIs.
• Lead with empathy, clarity, and a focus on outcomes.

You'll work directly with our leadership team, and your voice will help shape how ZIO grows from here.

What We're Looking For
We're looking for someone who's excited by operations—not as red tape, but as the backbone of high-performing teams. You're an empathetic problem-solver who takes ownership and isn't afraid to roll up your sleeves.

• Proven experience managing teams and processes in a fast-paced environment.
• 5+ years in operations, project management, or related leadership roles.
• Excellent communicator—you know how to translate between departments, clients, and crews.
• Strong organizational and analytical skills—you thrive with a good system and a clear plan.
• Proficiency with Microsoft Office and other standard operational tools.

Strongly Recommended Proven Skills/Experience

• PMP Certification or similar operational/project credentials.
• Familiarity with AV systems, lighting control, or construction environments.
• Knowledge of ERP software and service dispatch systems.
• Experience working with trades, contractors, or technical teams.
• Experience working with HVAC, Plumbing, Security Systems, or IT.

Benefits
ZIO believes that the key to keeping great talent is treating them well.  We realize it isn't all about money. Some of the benefits we offer:

• Paid Training, certifications, and industry events
• Semi-annual career coaching and development to help you achieve you achieve your long-term goals
• Retirement Matching
• Health, Dental, Vision, and Disability Insurance
• Paid Holidays & Time Off
• Company events such as go-kart racing, bowling, and other events you can help organize on a quarterly basis
• Profit sharing

If you believe your work is a personal reflection of yourself, strive for success in everything you do, and you have a passion for constant learning, then you should apply now. ZIO is going places and we need great people like you to get there.

How To Apply & What Happens Next
We receive a significant amount of applications and we're a small team. That means you need to stand out to actually get reviewed by the hiring manager (who does not see every application)
Please follow these steps carefully or your application likely won't get to a hiring manager
Step 1:
Write a brief cover letter and answer the following questions.

• In your own words, what do you believe is the role of operations in a high-performing technical or construction-oriented company?
• Tell us about a time when you had to take a chaotic or unclear situation and bring structure, clarity, and accountability. How did you approach it, and what was the result?
• At ZIO, our success depends on clear communication across multiple team (engineering, project management, field techs, sales, leadership). How have you handled communication challenges in past roles, and what practices do you use to ensure alignment?
• This role includes overseeing multiple departments and team members. How do you stay on top of the small details without losing sight of the big picture?
• We value accountability, resilience, and proactivity. Pick one of these values and share a story that shows how you've demonstrated it in a leadership or operations role.

Feel free to add anything else you think we should know while reviewing your application. This is your chance to stand out and get noticed

Step 2:
Apply with a
combined document including your cover letter, answers to the above questions & your resume
.

Step 3:
Use this link to complete the predictive index assessment:

Step 4:
If were successful in demonstrating you have what it takes for this role, you'll go through a structured interview process—including video meetings, and on-site interviews.

We'll send regular updates on where things stand with your application. From application to offer, the timeline varies but we'll be happy to tell you where we stand in the process.

If you read this far, let us know that when you apply. We sincerely look forward to hearing from you

ZIO is an Equal Opportunity Employer and a Drug-Free Workplace.