Regional Utilization Review Coordinator

This position is a responsible administrative and clinical role focused on organizing and tracking utilization review (UR) data for Alabama's Region IV mental health centers. Region IV includes the service areas of AltaPointe Health (Mobile, Baldwin and Washington counties), CarePath Behavioral Health (formerly Southwest Alabama Mental Health Center), South Central Alabama Mental Health Center and SpectraCare Health Systems. The employee reports directly to the AltaPointe Chief Quality Officer for the provision of UR services and collaborates closely with Region IV community mental health centers (CMHCs) and the Alabama Department of Mental Health (ADMH) regarding UR activities. This role requires advanced clinical expertise and a comprehensive understanding of utilization review principles as they apply to community mental health residential programs.

Coordinates with ADMH on issues related to housing/residential/crisis slots in Region IV area.

• Responsible for collecting, tracking, and reporting UR data provided by Region IV CMHCs via the UR tracking protocol spreadsheets/documents specified by ADMH in a timely and accurate manner (i.e. census, readmissions, discharges, etc).
• Assists ADMH in maintaining a complete and accurate database for all certified housing/residential programs, as well as Crisis Residential Units (CRUs) and Designated Mental Health Facility (DMHF) Hospitals, in the Mental Illness Community Residential Services (MICRS) reporting system.
• Monitor lengths of stay in residential programs in Region IV.
• Conduct Discharge Planning Conference call at least once per month with all Region IV providers to staff service recipients currently under Civil Commitment or at risk of Civil Commitment who are at Bryce Hospital, DMHF CRU, and/or DMHF well as staff service recipients in housing/residential who need outplacement and barriers complicate such discharge.
• Attends/participates in the monthly staffing of Bryce service recipients held by ADMH and be prepared to discuss housing/residential vacancies throughout Region IV.
• Attends training related to UR function as provided and/or coordinated by ADMH.
• Participates in trainings and meetings to assist ADMH and the Regional Board of Supervisors (BOS).
• Actively participates in the utilization review and management of continuum and Region II resources.

Acts as residential placement liaison for service recipients in Region IV and their assigned community mental health centers

• Develops a thorough understanding of all community mental health center-operated or contracted housing and residential services in the area, with a focus on admission criteria.
• Maintains a working knowledge of all CMHC residential and housing services in Region IV, state hospitals, DMHFs, and inpatient community resources serving the Region.
• Makes regular contact with appropriate staff involved in service recipients' care coordination, case review, and discharge planning at various facilities and programs.
• Coordinates discharges into residential services across catchment areas as needed or requested by community mental health centers, state hospitals, or ADMH. This coordination is intended to complement, not replace, the essential responsibilities of the CMHC.
• Assists ADMH and community mental health centers in locating options for service recipients who have special needs that cannot be met in their home area.
• Help facilitate movement to out-of-state facilities, CRUs, and/or housing/residential by assisting with difficult placements.

Supervision and consultation.

• Seeks supervision and consultation as needed.
• Adheres to professional code of ethics.
• Accepts and employs suggestions for improvement.

Courteous and respectful attitude

• Treats service recipients with care, dignity and compassion.
• Respects service recipients' privacy and confidentiality.
• Is pleasant and cooperative with others, including service recipients and families.
• Personal values do not inhibit ability to relate and care for others.
• Is sensitive to the service recipients' needs, expectations and individual differences.

Administrative and other related duties as assigned.

• Attends all meetings of the UR coordinators as called by ADMH.
• Travels to various state and local hospitals and community programs as needed
• Completes assigned tasks in a timely manner.
• Ability to apply programmatic knowledge to the operations of programs for the seriously mentally ill (SMI).
• Maintains current license and requirements for renewals and certifications, if applicable.

Master's degree from an accredited college or university in social work, psychology, or related field. Minimum of three years post master's clinical experience. Experience providing clinical services in a residential or inpatient clinical setting is preferred. Must possess a valid Alabama driver's license and maintain a driving record acceptable to the organization's automobile insurance provider. Although this position requires frequent travel, employees will not be expected to transport service recipients. A reliable vehicle is required for work-related travel. Proof of current automobile insurance that meets or exceeds Alabama's minimum coverage requirements must be provided and maintained.Proficiency in using a personal computer and Microsoft Office Suite—including Word, Excel, PowerPoint, Outlook, and cloud-based tools such as Microsoft Teams and OneDrive—for efficient word processing, data management, presentations, communication, and file sharing.Strong verbal and written communication skills to support and enhance the Utilization Review (UR) Coordinator's efforts across the entire Service Area. Ability to compile, analyze, and present data in clear, concise, and well-organized reports. Must be proficient in creating charts, graphs, and data tables that effectively communicate Utilization Review (UR) indicators in a way that is easily understood by the public during brief presentations. Additionally, must be capable of presenting UR data in formats that support direct evaluation of program effectiveness.

Knowledge, outlined below, to be attained within (6) six months of employment

• Thorough working knowledge of the principles of utilization review and quality improvement as applied in mental health settings
• Knowledge of psychiatric disorders in adults with SMI
• Knowledge of available region and community resources
• Knowledge of co-occurring psychiatric and substance abuse disorders
• Knowledge and training in mental illness program operations, structure, and development