HR Shared Services Manager

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description:

Allied Universal is hiring a Human Resources Shared Services and Corporate HR Manager. The HR Shared Services and Corporate HR Manager oversees Allied Universal's offshore HR Shared Services Business Process Outsourcing (BPO) provider, while also driving corporate HR initiatives, processes and policies. This dual role is critical in ensuring the successful delivery of HR services through a third-party offshore partner, while also providing internal HR leadership for corporate functions. This Manager will bring a strong background in HR operations, vendor governance, project management and corporate HR strategy, with a proven ability to manage global partnerships and deliver consistent, high-quality HR support.

The HR Shared Services and Corporate HR Manager will be located out of our Irvine, CA Corporate Headquarters and will report directly to our Senior Director of Corporate Human Resources. 

RESPONSIBILITIES:

Offshore BPO HR Shared Services Management:

• Manage the relationship with the offshore BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards
• Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding/offboarding, benefits administration, HR helpdesk, Investigations, background check adjudications, and document management
• Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO
• Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency
• Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model
• Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services

Corporate HR Management:

• Develop and implement HR strategies, policies, and programs that support the corporate and field team such as talent management, performance, employee engagement, organizational development, and compliance
• Lead corporate HR Administrative team
• Act as a strategic HR advisor to senior leadership in corporate functions (e.g., Finance, Legal, IT), supporting workforce planning, onboarding, employee relations, and change management
• Ensure consistency and compliance in the application of HR policies and procedures across corporate departments
• Partner with global HR teams to align corporate HR initiatives with regional and functional goals
• Lead or support special projects, such as HR transformation, Mergers and Acquisitions, or workforce restructuring, as needed

QUALIFICATIONS (MUST HAVE):

• Bachelor's degree in Human Resources, Business Administration, or a related field of study
• Minimum of five (5) years of progressive human resources experience
• Minimum of three (3) years of experience managing an outsourced/offshore BPO vendor in human resources shared services
• Hands-on experience with HR systems (e.g., Workday, SAP SuccessFactors, Oracle) and service management platforms (e.g., ServiceNow)
• Strong experience in corporate human resources functions, including policy development, employee relations, and strategic human resources planning
• Proven ability to manage vendor relationships and service delivery performance in a global, matrixed environment
• Strong bias for action
• Deep understanding of human resources operations, data privacy regulations, and compliance requirements
• Excellent communication, negotiation, and stakeholder management skills
• Strong analytical and problem-solving abilities with a process improvement mindset and track record of driving results

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Master's degree in Human Resources, Business Administration, or a related field of study
• Human Resources certifications such as Society for Human Resource Management (SHRM)
• Senior Certified Professional (SCP) or Senior Professional in Human Resources (SPHR)

BENEFITS:

• Pay: $90,000 - $105,000 base salary with a 10% annual bonus eligibility 
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) program
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-JS

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: