Customer Service

We are one of the most respected premium all-natural cheese makers in North America, and we continue to win prestigious awards for, not only our high-quality products, but also in recognition of our passion for sustainable practices. Today, we are in our third generation as a family business, who seeks innovative opportunities to maximize profitability & return on all assets, while being a trusted & responsible employer, who actively participates in the community & who cherishes the natural environment.

Our success is based upon the quality of the employees that we hire-top-notch talent who share our company's commitment to our customers and a passion for making the country's finest quality products, using only all natural ingredients.

Our employees are our greatest driving force, and we pride ourselves on ensuring their stability. All our employees receive Life Insurance, and Employee Assistance Program Joseph Gallo Farms also offers a competitive benefits package at a group rate to all our full-time employees and their dependents.

Benefits:

• 401(k) retirement plan w/ company match
• Health Insurance
• Dental
• Vision
• Educational Reimbursement
• Paid time off (vacation, sick, holidays, etc.)
• Free cheese

Summary of Functions:

 Manages the order management and customer service process to ensure that Joseph Gallo Farms' interactions with our customers are executed in a professional, timely, and efficient manner. Create and foster strong relationships with external and internal business partners including freight companies, government agencies, logistics, accounting, and sales. The role also drives the support key functions end to end in procurement.  

Major Duties and Responsibilities: 

Customer Service

• One of the core functions of the customer service department is ensuring the communication between the customer and Joseph Gallo Farms is timely and accurate
• Acts as a primary liaison with customers to provide a single point of contact for questions, including but not limited to: Order status, Product information, Complaints and Product returns. 
• Work with accounting and sales to support the process of managing master data for customers 
• Prepare customer reports by collecting and analyzing customer shipments 
• Receive purchase orders via email or EDI, enter information into the order management system, generate purchase order acknowledgment, and disseminate the information to appropriate departments. 
• Review customer purchase orders and verify that all required information is provided and identify potential issues, including but not limited to: Pricing or Ship dates, Item numbers, Quantities and Delivery location. 
• Ensure the accuracy of transactions entered into order management and financial system. 
• Coordinate with scheduling, purchasing, warehouse, and operations to define and generate order confirmations. 
• Act as primary liaison for Joseph Gallo Farms to provide a single point of contact for questions and status of customer orders 

Procurement & Supplier 

• Prepare and process purchase orders in alignment with company policies and budget requirements.
• Identify and execute cost reduction opportunities while maintaining product quality and service reliability.
• Manage supplier relationships to ensure consistent communication, collaboration, and accountability.
• Monitor and evaluate supplier performance using key metrics (on-time delivery, quality, responsiveness, and cost).
• Collaborate with inventory control, production, and maintenance to ensure adequate supply levels and minimize downtime.
• Review MRP and purchase requisitions to verify requirements, lead times, and stock levels.
• Coordinate returns, warranty claims, or replacements with suppliers as needed.
• Analyze pricing trends, total cost, and contract performance for assigned commodities.
• Ensure adherence to approved budgets and payment terms.
• Manage and maintain purchase orders and procurement data in the ERP system, ensuring accuracy of pricing, lead times, and supplier information throughout the purchasing process.

Food Safety Requirements/Responsibilities:

• Comply with all Plant, State and Federal OSHA, EPA, FDA, HACCP, and SQF regulations
• Comply with GMPs in the plant.
• Assist in the maintenance of Food Safety and Quality system.

Organizational Relationships:  

The position reports to the Customer Service Manager & Purchasing Manager 

Qualifications:

• Minimum High School Diploma 
• Minimum 2 years of customer service experience, purchasing and/or procurement process. 
• Knowledge in ERP systems
• Willingness to work non-traditional hours as required 
• Detail oriented
• Prior utilization of traditional customer service tools including order management systems, telephone, and Microsoft software applications
• Proficiency in English required with Spanish language skills preferred

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May sit for long periods of time.
• Visual acuity to perform reading and computer functions.
• May lift or carry up to 50 pounds.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office environment.

This description is a general statement and does not include other duties as assigned.

Joseph Gallo Farms is an Equal Opportunity Employer / EEO