Customer Service Representative

7 days ago

Cleveland, Ohio, United States Kennicott Brothers Company Full time

Job Description:

We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.

Key Responsibilities:

  • Customer Service and Support:

    • Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.

  • Handle customer service inquiries providing accurate information and solutions to problems.

  • Sales Support and Transaction Processing:

    • Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
  • Supporting the customer experience in partnership with the branch as needed.

  • Capture potential quantity discount upsell opportunities during customer interactions.

  • Customer Relationship Management:

    • Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.

  • Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.

  • Record Keeping and Administration:

    • Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
  • Prepare and manage documentation related to customer accounts and transactions.

Qualifications

Requirements:

  • Proven experience in customer service, sales, or a related field.
  • Strong communication and interpersonal skills.
  • Commitment to delivering high levels of customer service and satisfaction.
  • Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
  • Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
  • High school diploma or equivalent.
  • Knowledge of Komet is preferred

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