Desktop Support Specialist

2 days ago

New York, New York, United States Gotham Technology Group Full time

Title
: Technical Desktop Support

Duration
: Contract

Location
: Onsite 5 days a week in NYC

Industry
: Financial Services

Job Summary:

A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a strong background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporting both on-site and remote users.

Key Responsibilities:

Active Directory Management

  • Create, manage, and administer user accounts.
  • Add or remove users and computers from groups.
  • Update account attributes as needed.

Desktop Application Troubleshooting

  • Provide support for Adobe software, including troubleshooting PDF issues (opening, editing, merging, deleting).
  • Troubleshoot and resolve issues with Microsoft 365 apps, including Excel, Word, PowerPoint, Teams, and Outlook (desktop and mobile versions).
  • Resolve cache mode and other configuration issues in Outlook.

Web Browser Support

  • Assist with troubleshooting browser issues in Chrome, Firefox, and Edge.
  • Review system logs in Event Viewer to investigate app crashes, blue screens, or other errors.

Hardware Support

  • Build, image, and profile new PCs and laptops.
  • Install and swap RAM, video cards, and other hardware components in desktop computers.
  • Troubleshoot and support Zoom meetings, including conference room setup and virtual collaboration tools.
  • Replace printer toners, rollers, and troubleshoot printer jams.
  • Support Apple iPhone issues and troubleshoot scanning problems with Fujitsu and Konica scanners.
  • Perform hardware moves, PC/monitor swaps, and other related tasks.

Phone and Communication Systems Support

  • Configure and maintain Cisco phones, including adding/removing lines and setting up new user profiles.
  • Troubleshoot issues with headsets, handsets, and other communication equipment.

Support for Remote Users

  • Assist remote users with connectivity issues, including VPN and RDP troubleshooting on both Mac and PC.
  • Troubleshoot issues with Big-Edge F5 VPN and other remote access technologies.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong experience with
    Active Directory
    management (user accounts, groups, and attributes).
  • Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge).
  • Experience with hardware management and troubleshooting (PCs, laptops, printers, phones).
  • Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP).
  • Familiarity with phone system administration (Cisco, etc.).
  • Excellent communication and problem-solving skills.

Desired Skills:

  • Experience with
    Zoom
    and
    Cisco Spark Kits
    for virtual collaboration and conference room setups.
  • Familiarity with
    Apple iPhone
    troubleshooting.
  • Knowledge of
    Event Viewer
    for log analysis.
  • Ability to troubleshoot and configure devices for remote access.

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