Jira/Confluence Administrator

Kegman Inc. is a Women Owned/Service-Disabled Veteran-Owned Small Business headquartered in Melbourne, Florida, that provides engineering and technical support services to U.S. Government clients. We are seeking a Jira/Confluence Administrator to join our team supporting our government customer at Patrick Space Force Station, Florida.

NOTE: This is not a remote/telework job.
This job requires the selected applicant to have an active U.S. Government-issued security clearance at time of hire and, therefore, requires U.S. citizenship.
The administrator will provide on-site Advisory and Assistance Services to the Air Force Technical Applications Center's (AFTAC) Program Managers by setting up and administrating Jira/Confluence. The Jira/Confluence Administrator will serve as a system developer responsible for managing and integrating ongoing AFTAC projects into Jira and Confluence systems following industry standards. The ideal candidate must have experience implementing different plugins, automate workflows and operate in a collaborative environment. The administrator will analyze users' needs to optimize internal and external workflows to align with the customer's operations goals and needs.

Responsibilities

• Perform role of Confluence super user performing site-wide administration to include management of all pages and spaces in the Confluence instance
• Customize and manage complex Jira workflows, Jira projects with various schemes, screen schemes, permission schemes, and notification schemes
• Work directly with product and project management teams to understand their specific Jira needs and agile development teams to provide Jira guidance
• Set up Jira and Confluence, configure user permissions, and troubleshoot access and/or performance issues
• Ensure all security protocols, rules, and regulations are followed in Jira and Confluence environment
• Develop and drive processes, policies, and controls related to Jira and Confluence
• Evaluate and manage the use of add-ons to meet team and operations goals/needs
• Design and implement a process to migrate from existing instances to new Jira instances
• Produce, Configure, Automate, and Evaluate Jira and Confluence reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports

Basic Qualifications

• 2+ years of third-party applications administration
• 2+ years of Jira/Confluence administration
• Expert administrative-level experience supporting Jira Software, Jira Service Desk, and Confluence
• Familiar with Agile best practices and building Jira projects to promote those best practices
• Experience with configuring and supporting integration using development tools on Jira
• Have a very strong understanding of Jira and Confluence integrations and functions (plug ins, CI/CD pipeline, market place apps)
• Able to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
• Must be very detail-oriented, organized and able to work independently in a fast-paced environment to simultaneously support multiple projects of varying complexity
• Knowledge of the Jira product suite at admin and Confluence super-user level

Preferred Qualifications

• Associates or Bachelor's degree in IT Technology, Computer Science, Computer Engineering or other relevant field of study.
• Familiar with Jira Cloud, Jira Server, Jira Service Desk Server, Confluence Cloud, or Confluence Server
• Able to translate highly technical matters in understandable terms to non-technical audience
• Jira Administrator or Atlassian Certifications
• Jira Service Management Fundamentals (Preferred or ability to obtain)

Other

• U.S. citizenship required
• Must pass a pre-employment drug test
• Must have ability to be granted a U.S. Government-issued security clearance

Kegman Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Kegman will abide by the requirements of 41 CFR a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Please be aware many of our positions require an active security clearance. Security clearances are be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment that requires a security clearance will be subject to government security investigation(s) and must meet and maintain eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that Kegman may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

Kegman maintains a drug-free workplace and performs pre-employment substance abuse testing where permitted by law.

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