ServiceNow Administrator

1 week ago

Cincinnati, Ohio, United States ConsultNet Technology Services and Solutions Full time $80,000 - $120,000 per year

Senior ServiceNow Administrator

100% Remote

*Must be US Citizen or Green Card holder (contract to hire role with no sponsorship available)

Overview:
We're looking for an experienced ServiceNow professional to take ownership of our ITSM platform and drive continuous improvement across our enterprise systems. This role is ideal for someone who enjoys solving complex problems, building scalable workflows, and ensuring the platform operates at peak performance. You'll partner with IT and business teams to design, configure, and enhance ServiceNow solutions that streamline operations and deliver measurable impact.

What You'll Do

  • Oversee the daily administration, configuration, and optimization of the ServiceNow environment.
  • Develop and deploy new features, modules, and automations to improve service delivery and system efficiency.
  • Work with business partners to understand process needs and translate them into functional ServiceNow solutions.
  • Build integrations between ServiceNow and other key enterprise systems to support data flow and reporting.
  • Manage upgrades, patches, and enhancements while adhering to platform governance and change management standards.
  • Monitor performance and troubleshoot issues to maintain stability, availability, and user satisfaction.
  • Maintain accurate documentation of configurations, workflows, and system design decisions.
  • Provide technical mentorship and share best practices with peers and junior team members.
  • Collaborate with information security to enforce access policies and maintain compliance with organizational standards.
  • Stay current on new ServiceNow capabilities and proactively identify opportunities to expand or modernize platform use.

What You'll Bring

  • 5+ years of hands-on experience administering and supporting ServiceNow in a complex environment.
  • Current
    ServiceNow Certified System Administrator (CSA)
    certification required; additional certifications (CIS, CAD) preferred.
  • Strong understanding of ITSM principles and experience implementing or maintaining core modules such as Incident, Change, Problem, and Service Catalog.
  • Familiarity with scripting and customization using JavaScript, HTML, CSS, and ServiceNow APIs.
  • Experience integrating external systems via REST, SOAP, or MID Server.
  • Knowledge of ITIL processes and how they apply to platform design and automation.
  • Excellent analytical and troubleshooting skills, with a proactive mindset toward system reliability and performance.
  • Strong communication and collaboration abilities, with comfort engaging technical and non-technical stakeholders alike.
  • Ability to manage multiple initiatives independently in a dynamic, fast-paced environment.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

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