Front Desk Receptionist

Job Title: Front Desk Representative
Location: San Diego, CA
Reports To: Clinic Manager / Office Manager
FLSA Status: Non-Exempt
Employment Type: Full-Time / Part-Time

Salary Range: $ $24.00 per hour

ABOUT OPSAM HEALTH CENTERS

At OPSAM Health, we are committed to making quality health care accessible and affordable for all members of our community across San Diego County. Founded on the principle that health care is a right, not a privilege, we serve diverse populations and focus especially on meeting the needs of the underserved. 

If you're passionate about making a tangible difference, thrive in a dynamic setting, and believe in putting community first, then we're excited to hear from you.

POSITION SUMMARY:

The Front Desk Representative serves as the first point of contact for patients and visitors at our Federally Qualified Health Center (FQHC). This role is critical to creating a welcoming environment, ensuring efficient patient flow, and supporting clinic operations while maintaining compliance with federal, state, and FQHC regulations. The ideal candidate will possess excellent customer service skills, a detail-oriented approach, and the ability to handle sensitive information with confidentiality and professionalism.

KEY RESPONSIBILITIES:

Patient Reception and Customer Service:

• Greet patients, visitors, and staff in a friendly and professional manner.
• Assist patients with check-in and check-out processes.
• Provide information about clinic services, hours, and policies.
• Answer incoming phone calls, route calls appropriately, and take messages.
• Assist non-English-speaking patients by coordinating with interpreters as needed.

Appointment Scheduling and Management:

• Schedule, reschedule, and confirm patient appointments.
• Manage daily appointment logs and communicate changes to clinical staff.
• Ensure accurate entry of patient demographic and insurance information.

Administrative Support:

• Maintain organized patient records and ensure proper documentation.
• Verify insurance eligibility and assist patients with completion of forms.
• Collect and process front desk copays, ensuring accurate daily deposits and meticulous financial record-keeping.
• Coordinate with billing and medical records departments as needed.

Compliance and Regulatory Duties:

• Adhere to all HIPAA and FQHC confidentiality requirements.
• Follow established protocols for patient identification and consent.
• Assist with quality improvement initiatives, including patient satisfaction surveys.

Team Collaboration:

• Communicate effectively with clinical and administrative staff to ensure smooth clinic operations.
• Assist in maintaining a clean and organized front desk and waiting area.
• Support special projects, community outreach, or clinic events as needed.

QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent required; some college preferred.
• Previous experience in a medical office, clinic, or customer service setting required.
• Experience working in an FQHC or community health setting is a plus.

Skills and Abilities:

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and electronic health record (EHR) systems; experience with eClinicalWorks or similar is preferred.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Bilingual in English and Tagalog strongly preferred.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Ability to lift or move up to 15lbs. occasionally.

Work Environment:

• Fast-paced, patient-centered clinic environment.
• Regular interaction with patients, staff, and community partners.
• Occasional evening or weekend hours may be required.

Compensation and Benefits:

• Competitive hourly rate based on experience.
• Comprehensive benefits package including medical, dental, vision, and 401K.
• Paid time off and holiday leave.
• Opportunities for professional development and career advancement. 

Equal Opportunity Employer:

OPSAM Health is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Salary Range and Compensation

The salary range for this position is from $21.00 to $24.00 per hour. We reasonably expect to offer within this range, depending on skills, qualifications, and experience.