Part-time Customer Service Representative

18 hours ago

Madison, Wisconsin, United States Heid Music Full time
:

Position Summary

Customer Service Representatives play an important role in creating the Bravo Customer Service experience at Heid Music. This part-time position supports the store team by welcoming customers, assisting with basic sales and rental transactions, and helping maintain an organized and inviting store environment.

Key Responsibilities

  • Create a positive first impression for every customer following the Bravo Customer Service model.
  • Greet and assist customers in person, on the phone, via text support (Podium).
  • Help customers find music, accessories, and beginner instruments, referring them to specialists when needed.
  • Support the rental process by preparing and organizing rental instruments and paperwork.
  • Handle basic sales transactions accurately and courteously.
  • Help maintain clean and attractive displays throughout the store.
  • Restock shelves, label products, and assist with tagging instruments and accessories.
  • Help with cleaning of instruments and tuning for optimal playing condition and appearance.
  • Support preparation for events and promotions, including setup and cleanup.
  • Assist with daily opening and closing routines as directed.
  • Maintain a welcoming and organized workspace.
  • Collaborate with teammates and leaders to uphold Heid Music's Core Values in all customer and team interactions.

Work Environment

This position involves standing and walking for extended periods, light lifting (up to 40 lbs.), and occasional tasks such as stocking shelves or setting up displays. The environment is friendly, team-oriented, and centered around serving musicians and music educators.

Why Heid Music?

Working at Heid Music is more than a job; it's an ensemble of professionals working together providing BRAVO service for the love of music. Join us and shape the future of musical excellence together

Heid Music is an Equal Opportunity Employer

Requirements:

Required Qualifications:

  • Age 16 or older.
  • Interest in music and a willingness to learn about musical instruments and accessories.
  • Friendly, reliable, and committed to delivering excellent customer service.
  • Good communication skills and ability to work cooperatively in a team setting.
  • Availability to work evenings beginning at 4pm and some Saturdays between 930am and 430pm.

Preferred Qualifications:

  • Previous retail or customer service experience.
  • Ability to play or familiarity with a musical instrument.

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