Client Service Director

22 hours ago

New York, New York, United States ACI Worldwide Full time
Description

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.

This can be remote but candidates must live and work in the US in Eastern or Central Time Zones only.

Job Summary: 

The Client Service Director role is accountable for all aspects of the pre-contract engagement with our customers and prospects across all of the ACI solutions.  These solutions will include ACI products as well as extended functionality and may include third party products or services. 

The Client Service Director is accountable for delivering all services components of the pre-contract phase, which include pre-sales orchestration for target accounts, revenue forecasting and target account governance.  During the implementation, the Client Service Director is accountable for the executive relationship, contract management and customer escalations. The Client Service Director is accountable for managing the services P&L across a defined territory. 

Key metrics of success will include customer satisfaction, bookings, and accurate program definition with requirements, scope, schedule and cost. 

Job Responsibilities: 

  • Attain/exceed customer satisfaction metrics, customer engagement objectives. 
  • Ensure continuous clutching / collaboration with the relevant organizations in order to deliver a unified customer experience. 
  • Deliver customer-accepted accurate requirements that drive quality on-time and on-budget projects. 
  • Perform other duties as assigned 
  • Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics. 

Knowledge, Skills and Experience required for the job: 

  • Bachelor's degree required 
  • Payments Industry experience
  • Ten years of relevant experience 
  • Knowledge of relationship management, sales process management and requirements gathering. 
  • Knowledge of process management, project financials and revenue forecasting.  
  • Proven ability to work collaboratively with other organizations both inside and outside ACI. 
  • Able to maintain a focus on customer satisfaction and loyalty while balancing internal pressures. 
  • Proven ability to lead and motivate cross functional teams. 
  • Anticipate growing and changing program needs and take proactive steps. 
  • Able to manage a complex and ever-increasing portfolio of projects and products. 
  • Ability to instill a nimble, flexible and creative culture with an emphasis on customer satisfaction & loyalty. 

Preferred Knowledge, Skills and Experience needed for the job: 

  • MBA preferred or equivalent work experience. 
  • PMI Certification or approved equivalent preferred 

Work Environment: 

  • Standard work environment 
  • Some travel as required, both domestic and international 

Benefits:  In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. 

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at Job ID (Requisition #16668)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

#LI-LF1

#LI-Remote

  • Director, Client Services

    7 days ago

    New York, New York, United States Fohr Full time $120,000 - $180,000 per year

    POSITION:DIRECTOR, CLIENT SERVICESLOCATION:NYC - LES (HYBRID, 3x in-office)EMPLOYMENT STATUS:Full TimeREPORTS TO:SR. Director/EVP, Client ServicesSALARY RANGE:$169,000-$186,000 (+Bonus)POSITION SUMMARY:As a Director on the Client Services team, you are responsible for overseeing managed campaigns (~5-30) for multiple brand clients (~5-15) with budgets...

  • Client Service Director

    7 days ago

    New York, New York, United States The Boundary Full time $100,000 - $120,000

    The Client Director is responsible for managing key client relationships across the US region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region.As a senior member of the Client Services team, you will act as a key advisor to the Chief Client...

  • Associate Director, Client Services

    7 days ago

    New York, New York, United States Whalar Group Full time $80,000 - $120,000 per year

    Job Title: Associate Director, Client Services (Tech/Gaming)Location: New York, NY (4 days a week on-site)Start Date: ASAP Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. We go beyond the conventional social and influencer strategy. We...

  • Director of Client Services

    2 days ago

    New York, New York, United States Galileo Full time

    About UsGalileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers,...

  • Director, Client Service Executive

    5 days ago

    New York, New York, United States BNY External Career Site Full time $127,000 - $220,000

    At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving...

  • Associate Director of Client Services

    5 days ago

    New York, New York, United States Attain Full time $120,000 - $180,000 per year

    About AttainBuilt for consumers and companies alike. In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned...

  • SVP, Client Service Director

    7 days ago

    New York, New York, United States Omnicom Health Full time $220,000 - $285,000 per year

    Job Title: SVP, Client Service DirectorReports to: PresidentHold yourself to the DDB Health code of talented and niceLead by inspiring trust through courageous in the moment conversationsWalk the talk and have a strategic perspective both internally and externallyKnow that you are department agnostic and be generous to hear new ideas no matter where they...

  • SVP, Client Service Director

    1 day ago

    New York, New York, United States DDB Health Full time $220,000 - $285,000

    Job Title: SVP, Client Service Director Reports to: President  Hold yourself to the DDB Health code of talented and nice Lead by inspiring trust through courageous in the moment conversationsWalk the talk and have a strategic perspective both internally and externallyKnow that you are department agnostic and be generous to hear new ideas no matter...

  • Client Director

    1 day ago

    New York, New York, United States Recruitics Full time

    As a Client Director, you will serve as the strategic leader across a portfolio of key accounts, responsible for driving client satisfaction, marketing performance, and revenue growth. This role integrates client services excellence with a deep understanding of performance marketing principles, programmatic advertising, and AI-enabled technologies.You will...

  • Director, Client Success

    7 days ago

    New York, New York, United States Zeta Global Full time $120,000 - $135,000

    WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying...