Director, Client Services

POSITION:

DIRECTOR, CLIENT SERVICES

LOCATION:

NYC - LES (HYBRID, 3x in-office)

EMPLOYMENT STATUS:

Full Time

REPORTS TO:

SR. Director/EVP, Client Services

SALARY RANGE:

$169,000-$186,000 (+Bonus)

POSITION SUMMARY:

As a Director on the Client Services team, you are responsible for overseeing managed campaigns (~5-30) for multiple brand clients (~5-15) with budgets ranging from $50K - $2M, or a large component of a single piece of business ($10M+), or a medium size piece of business ($6-9M). Directors typically oversee teams of 6-12 people at various levels (from Associate - Senior Manager), work cross-functionally (partnering daily with Strategy, Finance, Legal, Opps, and Product). 

As a Client Services Director, you are responsible for the relationship and results for all brands under your leadership. In this role, you represent the expertise of Fohr, and will be expected to remain well-versed in all company thought leadership and provide strong POVs for the company, your team, and clients. At this level, we expect you to bring your own style and leadership to the table, be able to articulate how you do what you do, be curious and continue to grow and learn, and teach with passion and care. 

Account Directors direct all client activity from scope to final results, delegate across team levels, work autonomously when needed across all aspects of the process, and hold the senior-most day-to-day relationship with clients. This role requires a strong understanding of the marketing mix and influencer marketing to guide the work, ask the right leading questions, pivot in the moment and to become a true client partner vs vendor to each brand

Directors are responsible for understanding Fohr's products entirely and utilizing them throughout the managed campaigns process. They are also tapped to contribute to the roll out of new tools/features, the evolution of them, ensuring their team's expertise, ensuring client adoption, and selling SaaS business solutions to existing clients.   

This role requires business acumen and financial literacy. Directors are fiscally responsible for their own book of business and will report on such in weekly forecasting meetings, while maintaining Salesforce. Each is given organic growth goals, product/tech goals, and will plan to support and grow new business clients. Directors, solo or in partnership with Associate Directors/Sr. Managers/Project Managers, are responsible for efficient margins through thoughtful maintenance of timelines, resource planning, invoicing and deliverable reporting. Directors will approve and/or write breakdowns and scoping documents. 

Directors sit on the Client Senior Leadership Team amongst other Senior/Directors. They are expected to work with their peers to implement team-wide processes and ideals from the EVP of Client Services/Exec Team, and to propose improvements and efficiencies. Directors are similarly expected to maintain strong cross-functional relationships with department leads/Directors.    

This role is expected to last several years and has a growth trajectory towards Senior Director. 

ABOUT THE ROLE:

• Cross functional Collab: You are responsible for creating and following processes of collaboration with cross functional teams to deliver an excellent client experience to retain business.
• Leading by Example: You understand that you set an example for others and are a key pillar in upholding our company values and ensuring those you manage are doing the same.
• You will operate with humility, are consistently open to feedback and personal professional growth
• You assume positive intent when interfacing with internal and external partners
• You will invest in your own growth, as well as that of your senior leaders.
• Ownership: You must present a skilled level of strategic problem solving and creative thinking.
• Managing Up: You identify opportunities and challenges early, create a plan and bring in the right resources to ensure stability and clarity. You are in lockstep with your senior leaders on the state of the business and ensure that the executive team has extreme clarity on the health of your book of business.
• You show great expertise as it relates to narrative storytelling and packaging of POVs, work success, problem solving and strategic business maneuvers.
• You will show a high level of understanding of the ever-evolving influencer space, staying plugged into industry, platform, and creator news, as well as present an active interest and understanding of your client(s) category.
• Influencer marketing is inherently human-first, and as such, Fohr is an extremely social company. This role is expected to participate in all influencer/client/team-facing events and contribute to company initiatives.

ABOUT YOU

• 7-14 years of experience (agency and influencer experience preferred)
• 5-7+ years of managerial experience
• Proven experience managing similar volumes of business, teams, clients, budgets
• Proven experience in all required tasks associated with the role: scoping, budgets/timelines, talent/influencer contracting/negotiations, content briefing and review, reporting/campaign analysis, deck narrative, team management (hiring, feedback,  reviews, 1:1, managing up and out)
• Strong written and verbal communication skills, presentation skills
• Active on social media (TikTok, Instagram)
• Must be extremely personable and easily relate to others
• Writing examples and presentations requested
• References required (preferred: client, peer, supervisor, employee)

ABOUT US

Fohr is the original influencer advertising agency. Thirteen years ago, we launched the world's first influencer platform. Today, we're creating industry-leading campaigns for brands like The RealReal, DICK'S Sporting Goods, Sol de Janeiro, Calvin Klein, Olly Nutrition, Aerie, and more than 50 others.

Based on the Lower East Side of NYC, our team of ~75 people combines deep expertise with proprietary technology. Over 300,000 creators have joined our platform, enabling us to deliver creative, insight-led, and effective work for our clients.

We believe influencer and creator marketing will become the dominant form of brand communication within the next five years—and our mission is to accelerate the shift of advertising power from platforms to people.

We were proud to be named one of TIME's Fastest Growing Companies in 2024, awarded Hyer Breakthrough Culture Award in 2025, and named one of FastCo's Most Innovative Places to Work in 2025.

Fohr is proudly independent, and we're building a company that attracts, supports, and retains the very best people in the industry.

FOHR VALUES

Everything we do is rooted in our Fohr Values:

• Excellence – We strive not just for our best, but for a level beyond that high mark.
• Individuality – We have a Fohr way of doing things. Thinking differently is in our DNA.
• Curiosity – We seek to understand the things we don't agree with, we investigate ideas before discarding them, and we question the status quo instead of following it.
• Ownership – We are dependable and deliver on expectations.
• Camaraderie – We look to build meaningful relationships in the workplace.
• Optimism – We believe deeply in the potential of our colleagues and clients and give the support and encouragement needed to reach that potential.

EQUAL OPPORTUNITY STATEMENT

Fohr is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local laws.