BDC Manager

7 days ago

Portland, Oregon, United States Gee Automotive Companies Full time $90,000 - $120,000 per year

Are you a dynamic leader with a proven track record in new car service and customer relations? Ron Tonkin Toyota, a leading dealership in Portland, is looking for a motivated and experienced Business Development Center (BDC) Manager to lead our customer service efforts in our service department

In this high-impact role, you will be the core driver of our service appointments and customer satisfaction, ensuring scheduling and communication with the customer is handled with world-class professionalism and efficiency.

Why Join Ron Tonkin Toyota?

For over 50 years, Ron Tonkin Toyota has been a trusted name in the Pacific Northwest, recognized for our commitment to customer satisfaction and our supportive work culture. We are dedicated to providing our employees with the tools, training, and environment they need to succeed and grow their careers.

BDC Manager Job Responsibilities

  • Team Leadership & Training: Recruit, hire, train, and manage a high-performing team of BDC Representatives (BDRs). Provide continuous coaching, constructive feedback, and motivation to meet and exceed performance metrics.
  • Performance Management: Set clear, measurable goals and quotas for inbound and outbound calls, email responses, lead-to-appointment conversions, and appointments shown. Consistently track, analyze, and report on BDC performance data (KPIs) and sales results.
  • Toyota Rent a Car (TRAC) Management: Oversee the BDC's integration with the Toyota Rent a Car program, ensuring efficient scheduling of service loaners and retail rentals, maintaining high fleet utilization, and ensuring BDR compliance with all rental policies.
  • Process Optimization: Oversee the day-to-day operations of the BDC. Develop, implement, and refine effective communication scripts and lead-handling processes to maximize customer engagement and lead conversion efficiency.
  • Customer Relationship Management (CRM): Expertly utilize the dealership's CRM system to manage, track, and follow up on all customer leads and contacts (phone, internet, and email). Ensure data integrity and effective use of the system by all BDRs.
  • Quality Assurance: Monitor phone calls and customer communications to ensure adherence to the highest standards of customer service and professional communication.

BDC Manager Benefits and Compensation

On top of competitive pay, we are proud to offer…

  • Health Insurance starting at under $100 per month.
  • Dental, Vision, and Company-Paid Life Insurance.
  • Employee Assistance Plan.
  • 401(k) with Company Match.
  • Paid Time Off that accrues from Day 1.
  • An excellent menu of voluntary benefits.
  • Employee pricing for you and your family on vehicles, parts, and service.

BDC Manager Qualifications

  • Proven experience in a high-volume automotive Business Development Center (BDC).
  • Previous experience managing, supervising, and training a team is required.
  • Deep familiarity with CRM and DMS systems used in a modern automotive dealership.
  • Exceptional organizational skills and the ability to manage high call and internet lead volumes simultaneously.
  • Outstanding verbal and written communication skills with a focus on world-class customer service.
  • Self-motivated, enthusiastic, and goal-oriented attitude.
  • A valid driver's license and a clean driving record are required.

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and pre-employment drug screen.

Ready to join a premier automotive dealership? Apply Today

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