Box Office Attendant

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Under direct supervision of Box Office Manager, the Box Office Attendant is responsible for ticket sales and top quality customer service for all ticketed events at the American Bank Center Complex.

This role will pay an hourly rate of $12.00 to $13.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

• Opens and/or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily sales reports. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit.
• Fills reservations for seats by mail, and handles Will-Call window according to procedures, or other related duties assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to request for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning upcoming events.
• Files various records and reports. Performs related clerical work assigned.
• Maintains confidentiality concerning upcoming events
• Maintains a professional attitude and appearance.
• Performs other duties as assigned by the Box Office Manager.
• Other duties may be assigned as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School diploma or G.E.D required and a minimum six (6) months experience in box office or guest services or equivalent combinations of education and experience.

Skills and Abilities

• Excellent oral, written and interpersonal skills.
• Ability to count money, make change accurately.
• Ability to listen and follow instructions.
• Ability to input data into a computer to record sales transaction.
• Ability to work independently and as a member of the team.
• Good customer service skills and sense of public relations.
• Ability to work flexible hours including evening, weekends and holidays, as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.