Customer Service Support Representative

2 days ago

Traverse City, Michigan, United States Munson Healthcare Full time

Company Description

More Than Just Care, It's Community

Imagine doing meaningful work in a place where people vacation. That's life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

  • Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
  • Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
  • Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
  • Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day In The Life

  • Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
  • Responsible for data accuracy and input on Star.
  • Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance.
  • Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts. Makes collection telephone calls. Handles incoming collection calls.
  • Works daily and weekly reports. Works delinquent payment plans. Dictates and sends collection letters as required. Handles problem patient correspondence.
  • Interviews prospective charity recipients and determines eligibility records bad debt payments and provides information for collection agencies, in order to facilitate collection.
  • Assists with Munson Healthcare Affiliate accounts: posts notes, bills insurance, receives payment, coordinates refunds, and makes collection calls. Refers uncollectables to the collection agency. Files claim with Probate Court against deceased patient's estate.
  • Performs any other clerical duties relating to this job as directed by the Office Coordinator(s), Manager(s), or Director. Maintains the confidentiality of all information exposed to while an employee of Munson Medical Center.

Qualifications

What's Required

  • Associate's degree, preference given to a degree in finance, business, and/or healthcare.
  • OR two years of experience in a healthcare, financial or customer service setting.

Additional Information

Are you Munson Material? Apply today

Part-time

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

  • Customer Service Representative

    1 day ago

    Traverse City, Michigan, United States Kids Creek Children's Clinic Full time

    Job Title: Customer Service RepresentativeLocation: USA & Canada OnlyContract Details: RemoteAs a Remote Customer Support Representative, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries through email or chat. Your role will involve troubleshooting issues, addressing customer concerns, and...

  • Customer Service Representative

    2 days ago

    Traverse City, Michigan, United States EPI - The Liner Company Full time

    OverviewWe are seeking an enthusiastic, organized, and driven individual to join our team as a Customer Service Representative. In this role, you will nurture and develop our existing customer base while actively seeking new opportunities. The ideal candidate will demonstrate strong interpersonal skills, proficiency with technology, and a commitment to...

  • Inside Sales and Customer Service Representative

    1 week ago

    Traverse City, Michigan, United States Glass Doctor Full time

    We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having...

  • Customer Service Representative

    22 hours ago

    Traverse City, Michigan, United States LGC Full time

    Company DescriptionLGC Proficiency Testing, North America is based in Traverse City, Michigan. Adding this dedicated PT site to the LGC portfolio makes us a global leader in proficiency testing, providing a strong North American counterpart to our existing PT hub locations in Bury, UK, and Johannesburg, SA.LGC's operations at this site support American...

  • Customer Service Representative

    3 days ago

    Traverse City, Michigan, United States Grand Traverse Container Full time

    PRIMARY PURPOSE:Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serves as liaison between customers, sales reps, production and shipping personnel. Overtime is occasionally required as is occasional flex of...

  • Customer Service Representative- FLOAT

    7 days ago

    Traverse City, Michigan, United States State Savings Bank Full time

     The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday.  "Yes, I can" approach to...

  • Membership Services Representative

    1 day ago

    Traverse City, Michigan, United States Grand Traverse Bay YMCA Full time $14 - $17

    We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and community at the Central location.Our Central location has recently been renovated, and we anticipate an increase in members utilizing the Central Wellness Center - making this an exciting time to join the team.Part-time hours allows...

  • Outside Sales Representative

    1 day ago

    Traverse City, Michigan, United States Alma Tire Service Inc Full time

    ARE YOU LOOKING FOR A COMPANY THAT WILL HELP YOU FURTHER YOUR CAREER, BUILD UPON YOUR PROFESSIONAL NETWORK, AND GIVES YOU THE OPPORTUNITY TO TRULY MAKE A DIFFERENCE FOR OTHERS? ALMA TIRE COMPANIES (ATS FLEET SERVICE) MAY BE THE PERFECT PLACE FOR YOUATS FLEET SERVICE: TRAVERSE CITY is growing and looking for individuals that want to come to work and make a...

  • Service Center Representative

    2 weeks ago

    Traverse City, Michigan, United States TBA Credit Union Full time

    The primary purpose of this position is to assist TBACU to live out its mission, "To serve our community and build trusted relationships." A key component of this service is to identify members' needs and provide appropriate TBACU product solutions which ultimately helps grow the credit union. To adequately and effectively serve members and TBACU's staff by...

  • digital service representative

    1 day ago

    Traverse City, Michigan, United States 4Front Credit Union Full time $17 - $22

    This position is not eligible for remote work. CLOSING SHIFT: 10:45 am-7:15 pm non-Sat, 10 am-7:15 pm Sat week, Sat 8:45 am-2:15 pm POSITION DESCRIPTIONPOSITION TITLE: Digital Service Representative I DEPARTMENT: OperationsCLASSIFICATION: Non-Exempt APPROVED BY: CEOWAGE GRADE: 6WAGE RANGE: $ $21.63REPORTING RELATIONSHIPSPOSITION REPORTS TO: Assistant...