Technical Sales Consultant

Company Description

At IGT, we provide top-quality glass hardware for glaziers and architectural professionals, with both national and international distribution. Our innovative products and extensive in-stock inventory enable us to stay current with the latest trends and developments in modern minimalist glass assemblies. We take pride in delivering cutting-edge solutions that meet the diverse needs of our clients in the construction and design industries.

Role Description

As a Technical Consultant, you will be responsible for providing exceptional technical support and service to our customers. Your role will require technical expertise, a customer-centric attitude, and effective communication skills.

Provide Technical Support:

• Diagnose and troubleshoot technical issues related to IGT Glass Hardware products and services.
• Provide step-by-step guidance to customers facing challenges with installation or usage.
• Remotely assist customers in resolving technical problems by using available tools.
• Collaborate with engineers or senior technicians for complex issues requiring escalation.

Customer Service:

• Build and maintain strong relationships with customers through effective communication and a problem-solving mindset.
• Provide accurate and timely responses to inquiries, ensuring customer satisfaction with each interaction.
• Maintain a courteous and professional tone when addressing concerns or complaints.

Product Knowledge:

• Stay updated on the latest IGT Glass Hardware products, features, and technologies by attending training sessions and studying available resources.
• Regularly participate in product demonstrations and workshops to improve expertise.
• Be proactive in learning about industry trends and competitor products to provide better customer advice.

Documentation:

• Keep accurate and detailed records of customer interactions, including questions, resolutions, and follow-ups.
• Contribute to the company's knowledge base by documenting recurring issues and their solutions.

What you'll bring to the table:

Qualifications

• High School Degree or GED required. Associate's Degree preferred.
• At 1 year of experience and customer success, or a combination of experience and education is required.
• Bilingual: Proficiency in English and Spanish required. Exceptional oral and written communication skills.
• Articulate, persuasive communicator with excellent interpersonal skills.
• Savviness and experience with technology: Strong knowledge of MS Office Suite, Google, SAP, or other related platforms preferred.

Nice to have:

• Able to use effective and probing questioning and listening techniques to identify customer needs.
• Self-starter with an entrepreneurial spirit and thirst for knowledge.
• Demonstrates ownership, high energy, and a team player-can-do attitude.
• Flexible, adaptable, and willing to take on new challenges.
• Detail-oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence.
• Strong critical thinking and problem-solving skills.

Work Environment and Physical Demands:

• This is an indoor position in an office/storefront setting requiring customer service interaction.
• The incumbent is routinely required to sit, speak, see, and hear.
• The incumbent routine utilizes computers, telephones, and other office equipment as needed.

What We Offer:

• Full benefits package including medical, dental, vision, and much more
• Opportunity for Advancement
• Paid Time Off
• Paid Holidays
• Product Discounts
• Compensation: $17-$18 per hour

We offer a culture that values innovation, teamwork, and ideas. Come grow with us and see where opportunity can take you We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation. We are a Drug-Free/Alcohol Free.

Workplace Location: 8460 Belvedere Rd, West Palm Beach, FL 33411.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Work Location: In person