Guest Sales Manager

3 days ago

Atlanta, Georgia, United States Massage Heights Full time $45,000 - $65,000 per year

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

At Massage Heights, our Guest Experience Managers (GEMs) are the heart of the retreat. They ensure every guest feels welcomed, cared for, and connected to their personal wellness journey. GEMs are responsible for providing an exceptional guest experience, building strong relationships, and guiding guests toward membership programs that support long-term wellness.

This position is ideal for individuals who are passionate about health and wellness, enjoy engaging with people, and thrive in a results-driven environment.

Guest Experience & Hospitality

  • Greet guests warmly and deliver a personalized, professional, and seamless experience.
  • Guide guests through check-in, service selection, and check-out with clarity and care.
  • Manage appointment scheduling and match guests with the right therapist for their needs.
  • Handle guest concerns with empathy, professionalism, and effective problem-solving.

Sales & Membership Growth

  • Conduct consultations and recommend services, therapists, and enhancements tailored to guest needs.
  • Present and enroll guests into our Wellness Membership Programs, meeting or exceeding conversion goals.
  • Support monthly sales initiatives, promotions, and community outreach efforts.
  • Maintain a deep understanding of Massage Heights services, pricing, and membership options.

Operations & Team Support

  • Process payments, memberships, and account updates accurately.
  • Assist with cancellation saves, membership freezes, and retention strategies.
  • Collaborate with the Retreat Director and fellow GEMs to achieve team goals.
  • Ensure retreat cleanliness, organization, and a welcoming atmosphere.

Qualifications

  • Previous customer service, hospitality, or sales experience preferred.
  • Strong interpersonal and communication skills.
  • Goal-oriented, motivated by performance metrics and sales targets.
  • Ability to multi-task in a fast-paced environment.
  • Professional demeanor with a passion for wellness and self-care.

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Company Values

  • Loyal
  • Authentic
  • Passionate
  • Diligent

  • Sales Manager

    5 days ago

    Atlanta, Georgia, United States Hyatt Centric Full time $60,000 - $120,000 per year

    Organization- Hyatt Centric Atlanta BuckheadSummaryAt Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.The Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. This role will report to the...

  • Guest Experience Manager

    5 days ago

    Atlanta, Georgia, United States Heights Wellness Retreat Full time $42,000 - $54,000 per year

    *Benefits:*401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insurancePaid time offTraining & developmentWellness resourcesDo you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can...

  • Guest Experience Manager

    5 days ago

    Atlanta, Georgia, United States F1 Arcade Full time $60,000 - $90,000 per year

    Job Description Job Title:Guest Experience Manager 'GEM'Location:AtlantaReporting to:Deputy General ManagerPosition OverviewCrafting Exceptional, Personalised Dining ExperiencesThe role of the GEM is to ensure that every guest who visits F1 Aracde has a truly exceptional, personalised and unforgettable hospitality experience. This unique position exemplifies...

  • Sales & Marketing - Catering Sales Manager

    3 days ago

    Atlanta, Georgia, United States OTH Hotels Resorts Full time $90,000 - $120,000 per year

    Where Hospitality Becomes Unscripted.Job SummaryAt OTH Hotels Resorts, we don't believe in service that's scripted—we believe in hospitality that's human. As a Catering Sales Manager, you create unforgettable moments by blending sales expertise with personalized event planning. From intimate gatherings to grand celebrations, you are the trusted guide who...

  • Sales and Events Manager

    5 days ago

    Atlanta, Georgia, United States Third Spot Atlanta Full time $65,000 - $90,000 per year

    ←Back to all jobs at Third Spot Atlanta LLCSales and Events Manager (for Growth Focused Social Dining Brand)AboutWe're not just a place to eat, we're not just a place for games—we're a place to connect, celebrate, and create lasting memories. As a growing hospitality brand, we're redefining the social dining experience by blending crave-worthy food,...

  • Regional Sales Manager

    4 days ago

    Atlanta, Georgia, United States Cox Business Full time $69,300 - $134,300 per year

    Blueprint RF is hiring an ambitiousRegional Sales Managerto represent and sell the company's products and services. The Regional Sales Manager will join a growing company that is aligned with Cox Hospitality Network, focused on hospitality technology, selling network solutions and services to Hotel Management Groups (primarily IT leaders), hotel owners and...

  • Senior Sales Manager

    5 days ago

    Atlanta, Georgia, United States Placemakr Full time $80,000 - $120,000 per year

    A bit about us At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences...

  • Sales Coordinator

    23 hours ago

    Atlanta, Georgia, United States The Connally Hotel Downtown Atlanta Full time $25,000 - $40,000 per year

    Under the direction of the General Manager and our outside sales service , the Sales Coordinator is the onsite contact for sales for the hotel. This is a unique role as you will work 20 hours in sales and 20 hours at the front desk.Responsible for answering all incoming calls,Answer in-coming calls and direct or handle appropriate requests.Type...

  • Guest Service Agent

    5 days ago

    Atlanta, Georgia, United States Embassy Suites Atlanta Buckhead Full time

    Embassy Suites by Hilton Atlanta Buckhead is searching for a full-time Guest Service Agent to join their teamThis beautiful property has 326 suites and is in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead - just blocks from a MARTA rail stationThe ideal candidate for this role will demonstrate a strong passion for...

  • Guest Service Ambassador

    3 days ago

    Atlanta, Georgia, United States Aparium Hotel Group Full time $30,000 - $60,000 per year

    GUEST SERVICES AMBASSADORReports to Guest Service Manager; position is non-exemptTHE ROLEThe Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is...