TikTok Shop Livestream Operator

About SuperOrdinary

At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Milk Makeup, LG Beauty and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections.

We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. We're harnessing the power of short video and livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.

TikTok Shop Livestream Operator

We're looking for a highly organized and energetic TikTok Shop Livestream Operator to be the backbone of our live sales events. In this role, you'll be the person behind the scenes (rarely seen but often heard), making sure every livestream runs smoothly and successfully. You'll manage technical and operational details—from flash sales and product logistics to chat moderation and giveaways—so our on-screen talent can focus on engaging with our audience.

If you're a detail-oriented problem-solver who thrives in a fast-paced environment, this is the perfect job for you.

***This is a full-time, on-site role in Beverly Hills, California.***

Key Responsibilities

Pre-Livestream Operations

• Get Ready: prepare talking points and confirm all product details with our team, build music list, and program ban-words.
• Prep the Sale: check product availability and set up all the details for our flash sales, including quantity, price, and duration.
• Behind the Scenes: help organize product inventory, create a music playlist, and design fun graphics for the show.
• Technical Setup: configure giveaways and set up chat moderation settings to keep the community safe and positive.

During the Livestream

• Manage the Flow: display talking points and set up and manage flash sales in real time; oversee the shopping cart to ensure a smooth buying process for customers.
• Engage the Audience: moderate the chat, control the music playlist, and launch giveaways.
• Help with tech: operate the cameras and/or a teleprompter if needed to ensure a seamless broadcast.
• Celebrate & Announce: give shout-outs to customers who place orders and announce countdowns to build excitement.

Post-Livestream Analysis

• Analyze Results: provide insights on live session performance using platform metrics to assess audience engagement, product performance, and overall session effectiveness.
• Provide feedback: share engagement trends, top-performing products, and areas for improvement in future sessions.
• Create recaps: Prepare weekly performance summaries with key metrics, product feedback, and recommendations for future lives.

Qualifications

• Understanding of TikTok live streaming, audience engagement, and the social commerce landscape.
• Strong ability to moderate live sessions and keep the audience engaged while managing multiple conversations and troubleshooting in real time.
• Excellent written communication skills with experience in creating engaging, clear, and concise talking points for live content.
• Ability to track and analyze performance data, using insights to improve future live sessions.
• Proactive, self-motivated, and able to take initiative in identifying areas for improvement without needing extensive guidance.
• A strong team player with excellent communication skills.

Why Join Our Team?

This is a fantastic opportunity to play a critical role in our live e-commerce strategy. You'll get to work behind the scenes on one of the most exciting platforms, directly contributing to our sales and brands' success. If you're ready to bring your operational expertise to our team, we'd love to hear from you

Compensation:

$70-80k, depending on experience